7
I'm aware this is hosted on Arvixe.
I seem to recall 1&1 being an EIG company too.
There are so many companies they bought up it's ridiculous to think they could provide customer service for all of them.
When I was a HostGator customer EIG purchased them, and promptly relocated the servers. My site was never the same. And instead of a guy in Houston answering the help desk, I got outsourced crap service from Pakistan.
Moved to Arvixe, only to have the same thing happen.
A2's customer service was prompt and to the point the only time I had any question for them.
I could actually make out what they were communicating, rather than the garbled, broken english I had seen with Hostgator and Arvixe.
Just my opinion.