Re: Xhelp 0.78 configuration error [Module troubleshooting]

21

Re: Xhelp 0.78 configuration error

2008/12/9 9:33
oetek
Just popping in
Posts: 11
Since: 2008/4/3 1

Maybe we should to config the MySQL database directly!

22

Re: Xhelp 0.78 configuration error

2008/12/9 9:55
atisolution
Not too shy to talk
Posts: 147
Since: 2008/7/28

Problem is we do not know how to do it or any document that can tells me how to do it.

This module is discontinue very long time ago and we cannot contact with person who made it.

23

Re: Xhelp 0.78 configuration error

2008/12/9 11:24
ghia
Community Support Member
Posts: 4953
Since: 2008/7/3 1

As stated before, I don't have this problem. The module is working.

The art of asking questions.

24

Re: Xhelp 0.78 configuration error

2008/12/9 13:02
atisolution
Not too shy to talk
Posts: 147
Since: 2008/7/28

@ghia: We are facing with this problem - Do you have any ideas that can help us to fix is?

Thanks in advance

25

Re: Xhelp 0.78 configuration error

2008/12/12 8:59
oetek
Just popping in
Posts: 11
Since: 2008/4/3 1

atisolution:

I think we can insert the information in the MySQL data directly to solve our problem

26

Re: Xhelp 0.78 configuration error

2008/12/12 9:08
oetek
Just popping in
Posts: 11
Since: 2008/4/3 1

This module is very helpful for me to track the technical support work. So we can try to insert the data to the MySQL directly,I will try it then.

27

Re: Xhelp 0.78 configuration error

2008/12/14 13:10
oetek
Just popping in
Posts: 11
Since: 2008/4/3 1

Hi atisolution: I have fixed this problem, I inserted the data to "xhelp_department_mailbox". That is very useful and simple:)

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