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1
Chris03
XHELP Issues

  • 2005/5/19 4:18

  • Chris03

  • Quite a regular

  • Posts: 372

  • Since: 2004/2/22


When someone posts a support ticket i do not recieve an email.... my events are checked to be emailed on ticket submission but i get nothing.... Also when i reply the user doesnt get anything.... mail server shows that xhelp never attempted to connect or send anything...
2
Chris03
Re: XHELP Issues

  • 2005/5/19 5:32

  • Chris03

  • Quite a regular

  • Posts: 372

  • Since: 2004/2/22


after post 17 tickets in diffrent categories i get no emails and Mail events show

Mail Events
No Events Found

i would assume that means nothing sent......
3
tim1980
Re: XHELP Issues

  • 2006/4/3 2:41

  • tim1980

  • Not too shy to talk

  • Posts: 114

  • Since: 2004/11/5


I am having the same problem in terms of xhelp has never sent any e-mails to any users on my company intranet site.

We are using XOOPS 2.2.x final...

xHelp never sent e-mails but we need it to.

The company whos website xhelp is needed on really require e-mail Notifications.

Is the ' Event ' under Event email Notifications to work.

Any idea's anyone? I have checked all settings and everything seems fine... Also the website is able to send e-mails to users when registering so I know it's not a problem with our internal mail server.
4
irmtfan
Re: XHELP Issues

  • 2006/4/3 4:18

  • irmtfan

  • Module Developer

  • Posts: 3419

  • Since: 2003/12/7


1- do you install the last version? .78
2- do you check Notifications in admin?
3- do you check "MY profile"?
4- turn php debug on and wrote any error here.
Quote:
Is the ' Event ' under Event email Notifications to work.

if you set an email for each category it should work.( atleast work for me)
5
ejuden01
Re: XHELP Issues

  • 2006/4/5 16:21

  • ejuden01

  • Not too shy to talk

  • Posts: 121

  • Since: 2004/4/5 1


You say you are running XOOPS 2.2?

Please read this thread:
http://dev.xoops.org/modules/xfmod/forum/forum.php?thread_id=1957&forum_id=217

Mainly looking at this portion:

From admin panel:
Can you click on Modules->Extended Profiles->Fields. Once you get there, please find notify_method and click the Edit button on the right side. Once you get there, make sure that the field is Editable by all groups. Also, be sure to set the default method. And then save it.

After you have done this, please go to the Edit your profile page (http://xoops_url/edituser.php) on the front-end of xoops. Can you verify that Notification Method is not set to temporarily disabled? If it is set to temporarily disabled, please change that to email or Private message.
A Life? Cool! Where can I download one of those from?

xhelp | sstatus
6
tim1980
Re: XHELP Issues

  • 2006/4/24 1:03

  • tim1980

  • Not too shy to talk

  • Posts: 114

  • Since: 2004/11/5


I have read through this topic & the one in the link and I still cannot get it to work.

Has anyone got any other suggestions?
7
tim1980
Re: XHELP Issues

  • 2006/4/24 1:04

  • tim1980

  • Not too shy to talk

  • Posts: 114

  • Since: 2004/11/5


I have read through this topic & the one in the link and I still cannot get it to work.

Has anyone got any other suggestions?

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