Quote:
Kainaij wrote:
Could the strategy that this company employs is to squeeze their lower tiered customers until they relent and dish out for more lucrative plans (i.e. reseller or dedicated plans)? Yikes. Hopefully that's not the case. That may explain why some of their customers here swear by them, they are the ones who have the more "expensive" plans. ![](https://xoops.org/uploads/smil48a8193d7b138.gif)
Kainaij,
I invite you to read through my post again regarding the other client's suspension issue, mainly this section below. We certainly do not feel that way. A 'lower tier' customer has no reason to upgrade if their site continues to have the same content and traffic, so that doesn't make much sense.
Quote:
Honestly we do not really enjoy having to tell someone they need to upgrade, because not everyone will have the funds available to pay for their own server (not all sites collect payments or donations). We try to give sites a fair chance and see if the issues are only temporary, such as promotions or ads causing temporary traffic boosts. However, your site needed to be moved as quickly as possible. We could not have other sites on the server going down and random services timing out. Of course your site needed to operate at a peak level as well, considering the demand for its content. So considering the past history of your site and the continual growth, to us this was clearly the right decision to begin discussion on moving your site.
ByGreen, I am currently researching your issue and your ticket will be replied to shortly, I apologize for the delay but you were emailed when the suspension occured. ByGreen, if you do choose to work with us through this problem, we are definitely going to issue you a free month of service.
Most sites are suspended due to MySQL issues. Since a large percentage of sites on any shared server more than likely use databases, you can imagine the issues that can come up and it can be hard to get everyone on the same page.
If sites never grew and had a need for more resources, then that would be excellent. These types of issues would not come up and servers would run fine 24/7. But that is not the case, and if we do nothing, then all customers on a server will begin to have problems.
Quote:
In recent 2 months the site speed is getting slow and there's MySql downtimes which always last for a couple of minutes.
We obviously are suspending accounts to prevent that from happening. When you experience MySQL downtimes it is because another user is consuming too much. MySQL isn't just randomly timing out, an account is causing it, or a combination of multiple accounts. It is plain and simple. If we do nothing, that will continue. This has been the case with your site. The exact reason is what we have to find out.
When we say "suspended due to resource abuse," many people think we are talking about space and bandwidth. That is never the case, we give a good amount of space and bandwidth and we want you to use it. When we suspend sites, it has nothing to do with what plan you have, it is because of how much CPU and memory you are using compared to the other sites on the server.
Quote:
recent downtime and strict suspension rules are due to their overselling or not
We certainly do not oversell, we place less then 145 users per server (Dual Xeon 2.4 2GB RAM machines) while the "industry average" is 400.
Quote:
martyboy wrote:
On my main site MJTKOP.COM I use alot of modules I also have over 6000 images in xcgal module, I also have 2 other XOOPS sites with only a few modules one site for testing and one site as an addon domain which is my girlfriends site so I am at a loss why your site would have been using the server too much.
Mainly sites that use databases and have many users are sites that begin to cause issues on a server. However, sometimes it is a bad combination of multiple programs and add-ons (and hardly any traffic at all, just basic use). We cannot predict which combinations are going to cause issues, that is another hard part about it.
I wish everyone could understand how time consuming and stressful it can be for us, too. Some servers never have any issues, and then it seems the next server we put up gets about 10 sites that are very resource intensive due to various reasons, and we have to begin to straighten that out in some way.
Hosting is not as simple as, "Put x number of users on server a and keep the ethernet cable plugged in and router operative."
So here we are, investigating programs (some we may have never heard of) and trying to get everyone situated (some cooperative, some not, some understanding, some confused), and unfortunately sometimes our tickets get drawn out and we are working to improve that. We definitely document all issues that occur and look for patterns so that in the future this is all more streamlined.