Thank you Kainaij,

They gave me a free month just as Kayla said, and the server now I'm on is a newer one.

I understand that XOOPS site might use a bit more CPU than many other type of sites and bandwidth is not the only factor that matters. But the strict suspension level is indeed over my hosting experience. So I'm glad to see if they have some XOOPS friendly server with optimized setting. And I'll do my part to keep my site a better performance.

Finally there's a reply with apology for the delay from the staff of the suspension section. Now my site is unsuspended and moves to another server. From his explaination I hope such long waiting is just a special case caused by some error.

Though I still don't know why my site overloaded the server. The staff has told me he will watch my site and show me what uses CPU. Good to hear this becuase in users end it's hard to guess which part causes the issue. If there's a chance to know where the problem is, I'm very willing to prevent it in advance.

Now the best thing is that I can finally give a positive answer to all the friends who concerned about my website these days.

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No, I never received any email except auto replies with link to my support tickets. I definitely always wanted to work things out with you as soon as possible but never had a chance.

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I've showed my cooperation in the support ticket, but it didn't work. The way Surpass handled the issue just truned my understanding to confusion. It's very hard to keep the faith afer 18 days suspension without specific reason. Especially under the circumstance when everything (visits, bandwidth, not adding modules or blocks) of my site was stable.

Sorry to keep this like a support topic. I'd rather like to discuss with Surpass staff in a proper way but all is still just in vain now. Hope it can be solved soon and no more hopeless user like me in the future.

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Thanks martyboy,

Your site is quite nice with various content. Mine is a music site too. Hopefully there's chance I could add you to my links in the future.

Currently I have no idea why my site overloading the server. In the first support ticket Surpass only replied me with canned message. As you can see, they haven't told me the actual reason until now.

Looks like we have the similar scale of the online users. I don't have that much module as you do, but I have an active forum which has about 40-80 posts everyday.

Since 6 months ago they suspended my site for the first time (their reply was also not mention the actual reason for server overloading). I've awared that Surpass has more strict suspension rules than my previous host (which I was used to use max. 20gb monthly bandwidth). So I started to limit my modules to members in rotation. I've also made a better arrangement of the whole cache system and optimized the html code of my theme. So it's frustrating and confusing they still suspended my site while the monthly bandwidth was down to 6-7gb.

My XOOPS site has launched since Oct. 2002 (V.1.3.7). I stayed with last host for about 2 years and switched to Surpass for half year. I also have another XOOPS site hosted elsewhere. Compare with other 2 hosts, it's sad to say my current XOOPS experience with Surpass is very bad.

Actually I was used to be happy with Surpass. The good time was last for about 3-4 months. In recent 2 months the site speed is getting slow and there's MySql downtimes which always last for a couple of minutes. The worst thing happened 16 days ago (May 15) as my site was suspended without any notice. The only answer to my first support ticket was my site ate too many server resource and need to upgrade to dedicated server. As knowing that's probably due to some sudden abnormal traffic from other forum or search engine. Yet I promised them in my reply to check and remove the modules that might have loading problems.

The ticket has been totally ignored since then so I submitted the 2nd ticket. The lastest information I received several days ago from other staff was "Looking in the suspended accounts section there appears to be a lot of open tickets. The admins will be responding to yours as soon as they can." Now the ticket is still open and my site is still down, and it has been 16 days.

That's a very terrible feeling when your site got suspended suddenly and no one is willing to give any reasonale answer why the site was suspended (even just to specify which module cause the loading problem). For over half month's waiting, seems like they just want me to pay the upgrade ransom to have my site unsuspended.

I'm confused If a XOOPS site like mine should go to dedicated, it's hard to believe any XOOPS site will not be suspended before reached 1/2 or 1/3 usuage as their plan claimed.

Here's some info of my site:

My hosting plan (power) : 3G space / 50GB bandwidth
My actual average usuage : 400-500mb space / 6-7GB bandwidth (not even use 1/10 when suspended in the middle of month)
Main modules used in my site (most of them and their blocks with cache enabled) :
News 1.3, Newbb 2.0, xfsection, xoopspoll, smartfaq, smartpartner, CJaycontent, myalbum-p (members only)
Any new modules installed : not any recently
Traffic status when suspended : stable (slight decresing monthly / slight increasing daily)

While the staff said there's a lot of open tickets in suspended section, only time will tell the recent downtime and strict suspension rules are due to their overselling or not. As for me, not knowing anybody who have the same experience for waiting more than half month on a support ticket of any host. My only hope is just to have my site and files back. I'm afraid to hear "the admins will reply as soon as they can" anymore.

Somehow it's difficult to express totally different comments in such topic, but since my choice with Surpass was mainly based on the recommendation here. I'd like to share my own experience for others.

here's the screen shot of the latest support ticket

It's not an auto-login issue.
You need to turn OFF the session in NEWBB admin.

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Yes, it's the attitude that matters. Far more than any other issue.