3
sort of: because the users ignore a second mail because it looks like the same subject line.
On further thought it would be better that the mails subject line said
xhelp action: ticket subject
so this would translate as:
xhelp Ticket logged: Broken Printer
xhelp Response: Broken Printer
or similar.
Just wanted to add my thanks, that its a great module, and has been really helpful to me,
just need to find a decent IT Hardware asset manager to go with it
macmend