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  4.  / Xhelp emails have v. similar subject lines
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1
macmend
Xhelp emails have v. similar subject lines

  • 2005/4/19 15:51

  • macmend

  • Quite a regular

  • Posts: 285

  • Since: 2004/2/27


When xhelp sends out email for ticket loggged, changed etc the subject line is always:

{"site name"]-xhelp action

so the uninformed user in an unexpanded mail application sees 2 or 3 mails that seem to be the same (when they aren't really)

when I really want the mail subject line to be the ticket subject, is it possible to hack this (does not seem possible in the email templates) and if so how.

macmend
2
ejuden01
Re: Xhelp emails have v. similar subject lines

  • 2005/4/20 19:42

  • ejuden01

  • Not too shy to talk

  • Posts: 121

  • Since: 2004/4/5 1


Hey macmend,

If I understand you correctly you would like the subject of all of the emails from xhelp just to say the ticket subject?
3
macmend
Re: Xhelp emails have v. similar subject lines

  • 2005/4/21 12:47

  • macmend

  • Quite a regular

  • Posts: 285

  • Since: 2004/2/27


sort of: because the users ignore a second mail because it looks like the same subject line.

On further thought it would be better that the mails subject line said

xhelp action: ticket subject



so this would translate as:

xhelp Ticket logged: Broken Printer

xhelp Response: Broken Printer

or similar.

Just wanted to add my thanks, that its a great module, and has been really helpful to me,

just need to find a decent IT Hardware asset manager to go with it

macmend
4
bluenova
Re: Xhelp emails have v. similar subject lines

Xhelp is still in development, so really you should post in the forums here or add it as a feature request.
5
ackbarr
Re: Xhelp emails have v. similar subject lines

you can control the email notification subjects in:

/modules/xhelp/language//modinfo.php
6
ackbarr
Re: Xhelp emails have v. similar subject lines

thanks bluenova for that reminder. xhelp users will get more responsive help by posting one of the trackers or forums in the xhelp development site.

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