5
i need a ticket system
i want:
1) mycustomers send an email, and system automatically open ticket
2) see open tickets, and assign them to users
3) link ticket to customer (automatically best, but not needed, i can do it manually)
3b) simple customer agenda (name, email)
4) sign how much time to close a ticket (date, hour, minutes)
5) report about hours / tickets order by date (weekly, monthly) and customer, in order to make invoices
6) it's best if:
6b) send an email to customer when ticket status changes
6c) customer can see his tickets
7) link tickets to products used
i search for another software (rt, vtiger, sugarcrm, ecc.) but they don't work as i want.
i found xhelp, but it's not updated. so, i want to modify it by myself. but:
1) if you know a good software for ticket please tell me or
2) do you want to help me in updating and improve xhelp?
this is all, i hope for some response :)
byebye
