61
paulizaz
HelpDesk with Customer access interface
  • 2007/3/8 12:41

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


Current HelpDesks are built/designed for internal use only.

Request: HelpDesk with unique user interface for customer to log in to view their own tickets, update them, close them if no longer an issue, Add comments. Therefore Helpdesk and Client share responsibility of ticket list = partnership).

In todays online business world transparency in the supply chain is vital for improving overal efficiencies ( reduce costs, reduce time required, increase speed, reduce lead times, reduce repetitive communications) and gaining that vital competitive advantage.



62
paulizaz
Customer connecting HelpDesk (xhelp... etc)
  • 2007/3/8 12:26

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


I am planning on using a module like xhelp helpdesk for internal employees to log help desk tickets.

Is there any way to have custoemrs view/manage/update tickets (other than creating a normal user named customer).

I am looking for different ways.

E.g.
Any specific functionality in the HelpDesk module for use by custoemrs?

Any seperate modules that are specific for customers that connect to xhelp and all the xHelp tickets (just different user interface)?

Any suggestions to allow ticket transparency between Helpdesk and Customer to improve effeciencies?

Please help.



63
paulizaz
Re: Updatable User Page (specific to each user)
  • 2007/2/27 16:33

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


Good call..... but im not sure.

A user would have to create the initial form.
(unless you can publish templates for all to use?)

Can other users make changes & additions or just make comments in a text box at the bottom?


Ideally management would publish say... a self appraisal form to all users. Users will complete thir own form.
Management can go on to add thier own comments in specific fields, sign off completeion

Or management would publish say..... Request stationy form for all users. When a user needs stationary fills in the form. Management can then add replies, comments and sign off results.


Perhaps a module out there that can be used BUT
Hopefully these two examples explain the flexibility that could be provided.

Cheers



64
paulizaz
Updatable User Page (specific to each user)
  • 2007/2/27 10:17

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


An updatable document of a singular format.
(E.G. Design a single document, post it online many times for all users).

That is then accessed by each user whilst logged on. If the user makes changes to thier document it is specific to them and other users cannot see the changes as their document is not effected.
However through permissions management can possibly access an employees form and make changes/updates/feedback.

I doubt any existing modules accomodate this functionality?

Would be a very effective, highly versatile module for many many businesses to use in a whole variety of ways.



65
paulizaz
Xhelp - Counting Tickets
  • 2007/2/26 14:52

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


Specific for the Xhelp module or perhaps generic for all XOOPS modules how can i display a totals field that calculates the total no. of rows in a table?

For Reporting, and summerising it would be very important to know how many tickets are in certain areas of the system.

For example can you display at the bottom of each table of help desk tickets, how many tickets there are relating to that table?

On 'Main' page, can you display the total number of 'Open Tickets assigned to me' as a number (e.g. 10)?

If you search "all", can u display a total number of tickets, so you dont have to count every one?

If you search for a description and 4 results are returned, can you display the total retunred as a number (e.g. 4)?


Any Suggestions?



66
paulizaz
Re: Module Development Module
  • 2007/2/20 12:18

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


I typed 'Module Development Module' into search = no results

I didnt know the Generator Module was new.
And its on the 3rd page of that anyway.

Wouldn't want to bee seen as a lazy leech.

Thanks very much for your help anyway



67
paulizaz
Module Development Module
  • 2007/2/20 11:30

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


I have heard little Xooponian rumours whispering through the HTML Winds of XOOPSVILLE that there is a 'Module Development' Module.


Any one know where the 'Module Development' Module is ?



68
paulizaz
Re: Holiday Request Module
  • 2007/2/20 11:02

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


Do you know of a ticketing system which might best fit this purpose or one thats more customizable?

I already use Xhelp as a help desk ticketing system.
I assume I could not run the module twice somehow, slightly configuring the second as a holiday request form?



69
paulizaz
Re: Updateable Staff Training list (with signiture sign off)
  • 2007/2/20 10:57

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


Thanks for the help,

I think a calendar module would be the wrong format.
I want to try to keep it to a professional form, therefore the date can just be a readble string, a text box, - doesnt really matter.

Most important things is updatable on two levels. Owner/user and manager.

Thanks



70
paulizaz
Updateable Staff Training list (with signiture sign off)
  • 2007/2/20 9:44

  • paulizaz

  • Not too shy to talk

  • Posts: 120

  • Since: 2007/1/18


I would like a module to maintain 'Staff Training Forms'.

Form will display an editable/updateable list of planned training for each user.
Form list will include a tick box, updated on completion of particular training by trainee.
Form list will include updatable option 'who gave the training' (trainer).
Form list will allow trainer to sign off the training (agree they gave the training and training was completed).

Any updateable form modules that fit this purpose?

Please help.




TopTop
« 1 ... 4 5 6 (7) 8 »



Login

Who's Online

218 user(s) are online (142 user(s) are browsing Support Forums)


Members: 0


Guests: 218


more...

Donat-O-Meter

Stats
Goal: $100.00
Due Date: Jun 30
Gross Amount: $0.00
Net Balance: $0.00
Left to go: $100.00
Make donations with PayPal!

Latest GitHub Commits