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1
cuckston
Customer Support Module

  • 2004/3/22 18:55

  • cuckston

  • Quite a regular

  • Posts: 268

  • Since: 2004/1/19


I would be intrested in seeing a customer support module where customers would be able to submit tickets like a help desk. I cant see one any where about however i believe it would benefit a lot of people.
2
Herko
Re: Customer Support Module

  • 2004/3/22 18:58

  • Herko

  • XOOPS is my life!

  • Posts: 4238

  • Since: 2002/2/4 1


there is the ZenTrackXOOPS module, but it'll need some work, I think.
Herko
3
cuckston
Re: Customer Support Module

  • 2004/3/22 21:26

  • cuckston

  • Quite a regular

  • Posts: 268

  • Since: 2004/1/19


I see what you mean. I have seen a lot of other help desks that run on php. I'm wondering if i can incorporate one into xoops. I already have phplive intergrated into it by just using a custom block.
4
Lance_
Re: Customer Support Module

  • 2004/3/23 0:45

  • Lance_

  • Home away from home

  • Posts: 983

  • Since: 2004/1/12


If you plan on moduling a ticket system, do look at osticket. It was started just don't think it was finished. In any case, this is a product I am quite interested in.

https://xoops.org/modules/newbb/viewtopic.php?topic_id=14336&forum=4#forumpost58222


Cheers.
5
rabideau
Re: Customer Support Module

  • 2004/3/23 3:10

  • rabideau

  • Home away from home

  • Posts: 1042

  • Since: 2003/4/25


I have been using a product from zegenie (available on sourceforge). You can see it at: http://www.eirenicon.org/BUGS/index.php

You can login with guest/demo as the username/password combo.

I would love to see this made into a XOOPS module. It is very useful, powerful, and small.
6
Chainsaw
Re: Customer Support Module

  • 2004/3/23 3:29

  • Chainsaw

  • Quite a regular

  • Posts: 304

  • Since: 2003/9/28


Well I haven't seen too many GPL PHP based helpdesk that suit my needs. The closest I've found is IRM. Their website and demo is at http://www.stackworks.net/view.php/irm/index.html

IRM is good because it gives me

1. Hardware Inventory
2. Network Devices Inventory
3. Software license inventory
4. Helpdesk tracking (linked to hardware) + email updates
5. Anonymous Helpdesk submission
6. FAQ
7. Knowledgebase

The current version is quite stable but it still need quite a bit of work before it comes up to commercial helpdesk standard.

I'm running this at the office, but not integrated into XOOPS. If I am a PHP guru I will probably spend all my time making it into a XOOPS module. It has a lot of potential.
7
Stewdio
Re: Customer Support Module

  • 2004/3/23 4:11

  • Stewdio

  • Community Support Member

  • Posts: 1560

  • Since: 2003/5/7 1


Some alternatives that you may or may not have yet explored. None are ported into XOOPS at this time and I havn't looked into whether or not these are GPL Licenced. I'm also posting this for the benefit of others who may be interested in other options available to them.

Crafty Syntax Help
http://www.craftysyntax.com/livehelp/

Help Center Live
http://www.helpcenterlive.com/

osTicket
http://www.osticket.net/

PHP Support Tickets
http://www.phpsupporttickets.com/

Support Logic Helpdesk
http://www.support-logic.com (Click on downloads in forums)

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