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  4.  / Confirmation email has &nsps characters all through it
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1
jtapp
Confirmation email has &nsps characters all through it

  • 2009/9/22 17:09

  • jtapp

  • Just popping in

  • Posts: 40

  • Since: 2008/4/4 3


I inherited XOOPS when I took on a new customer who already had it in place.
Recently the server was moved to a new host provider.
All seems well, except when a user completes one of our secured forms, they are getting a confirmation email indicating everything they had typed. This was the case before the server transition, but now -    is inserting itself in the conformation email's field name and the user's entry responses. I can't figure out how to find the code for this confirmation email so I can see if I can fix the problem.
Any help would be greatly appreciated.
2
ghia
Re: Confirmation email has &nsps characters all through it

  • 2009/9/22 20:03

  • ghia

  • Community Support Member

  • Posts: 4953

  • Since: 2008/7/3 1


What module is used for the form?
What do you mean by 'secure' form?
Is this problem also affecting other mails as eg registration or notification?
3
jtapp
Re: Confirmation email has &nsps characters all through it

  • 2009/9/23 2:01

  • jtapp

  • Just popping in

  • Posts: 40

  • Since: 2008/4/4 3


Hi, thanks.
Formulaire version 3.23
I've been playing around with the setting "Text encoding for sending emails" - it was set to ISO-8859-15. Now my confirmation emails are error messages - but the form that is submitted to the designated recipient is just fine and all clear. It's this confirmation email thing I'm struggling with..
4
ghia
Re: Confirmation email has &nsps characters all through it

  • 2009/9/23 8:20

  • ghia

  • Community Support Member

  • Posts: 4953

  • Since: 2008/7/3 1


You mean   ?
These have always been included to have a formatting in the table of data in the email, so that it stays away from the border.
So, nothing is changed there.
See email message source of a new and earlier mail.
I don't understand why these nbsp entities are visible in your email client, since it is always html formatted.
Then you would have to see also the <table>, <td>, <tr> tags etc.?

If you have English or an Western-European language in use, then ISO-8859-1 should be the prefferred message encoding.

Quote:
Now my confirmation emails are error messages -
Don't understand what you mean. Give some examples.
5
jtapp
Re: Confirmation email has &nsps characters all through it

  • 2009/9/24 15:44

  • jtapp

  • Just popping in

  • Posts: 40

  • Since: 2008/4/4 3


Hi, thank you so much for your time.
I have taken a snapshot of the confirmation email I am referring to.
This is what the user receives after they complete the online form.
See how the title of the field and the user's answers have the &nsps at the beginning of each?
http://www.glflamason.org/Picture4.png

Hope this helps...
6
jtapp
Re: Confirmation email has &nsps characters all through it

  • 2009/9/29 16:08

  • jtapp

  • Just popping in

  • Posts: 40

  • Since: 2008/4/4 3


anybody?
7
anderssk
Re: Confirmation email has &nsps characters all through it

  • 2009/9/29 18:05

  • anderssk

  • Quite a regular

  • Posts: 335

  • Since: 2006/3/21


What happens if You create a new simple form in Formulaire
The same?
8
ghia
Re: Confirmation email has &nsps characters all through it

  • 2009/9/29 18:45

  • ghia

  • Community Support Member

  • Posts: 4953

  • Since: 2008/7/3 1


Is the server sending these emails (localhost in the mailpreferences) or do you use an external mail service as eg Yahoo?
9
hamzehnasor
Re: Confirmation email has &nsps characters all through it

  • 2009/10/3 18:46

  • hamzehnasor

  • Just popping in

  • Posts: 5

  • Since: 2009/10/3


Has any one solved this issue?

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