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  4.  / No Users can access to ZenTrack module
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1
atisolution
No Users can access to ZenTrack module

hi

I am using XOOPS 2.0.18.1 and ZenTrack 2.6.0.4-Final, but all uses cannot access to this module includes admin.

My admin group as:
Resized Image


and My uses list in ZenTrack
Resized Image


But error as:
Resized Image




Anyones have experience for this matter?

Thanks in advance
2
atisolution
Re: No Users can access to ZenTrack module

hi

with debug on, I can get error as:

Warning: fopen(/modules/zentrack/includes/translations/english.ctrans) [function.fopen]: failed to open stream: Permission denied in file /modules/zentrack/includes/translator.class line 184
Warning: fwrite(): supplied argument is not a valid stream resource in file /modules/zentrack/includes/translator.class line 185
Warning: fclose(): supplied argument is not a valid stream resource in file /modules/zentrack/includes/translator.class line 186
3
ghia
Re: No Users can access to ZenTrack module

  • 2008/9/8 22:55

  • ghia

  • Community Support Member

  • Posts: 4953

  • Since: 2008/7/3 1


It seems the program wants to write to the /modules/zentrack/includes/translations/english.ctrans file and has insufficient rights.
Check the documentation, you have probably to do a chmod of 777(?) to the directory or to the file or something.
4
atisolution
Re: No Users can access to ZenTrack module

hi,

thanks for your information - it is corrected, but problem is still there.

I can see in: https://xoops.org/modules/news/article.php?storyid=2890

rlankford talked Quote:
I forgot that you moved the zenTrack admin interface into the XOOPS Administration interface


I do not understand Admin Interface - Do you understand it?

thanks in advance
5
ghia
Re: No Users can access to ZenTrack module

  • 2008/9/9 9:07

  • ghia

  • Community Support Member

  • Posts: 4953

  • Since: 2008/7/3 1


I guess ZenTrack was a standalone PHP software, which was converted to a module in XOOPS. The admin interface of this was integrated in the XOOPS admin panel and is showing in your second image. (You may remove some email adresses there for security and privacy reasons!)
Apparantly he found some settings there that resolved the problem.
6
atisolution
Re: No Users can access to ZenTrack module

hi

the problem "Sorry, you don't have permission to access this area" can be result from: https://xoops.org/modules/news/article.php?storyid=2998

but - this hack creates a user each time that this user access to: {xoops}/modules/zentrack/index.php

I am not familar with PHP code, but I can see that:

Quote:
if( !$zen->get_users_by_email($login_email) ) {

// if not then we check to see if the XOOPS userid exists in Zentrack
// if( !$zen->check_user_id($logid) ) {
xoopszenTrackUser_addUser($logid);
}


Could you help me to modify that if exists a user in database then return all. I hope that it can be result.

Thanks in advance
7
atisolution
Re: No Users can access to ZenTrack module

hi All,

I can see that Users in XOOPS and Users in ZenTrack do not integration.

I would like to make sure that Zentrack 2.6.0.4 cannot available wiht XOOPS 2.0.18.1.

I tested on XOOPS 1 - it is OK

Anyone can help me to hack this module. I need it for helpdesk.

Thanks in advance
8
atisolution
Re: No Users can access to ZenTrack module

hi all

so - 2 modules (xHelp and ZenTrack) as helpdesk do not support for XOOPS 2.0.18.1

That mean there are no helpdesk module for XOOPS 2.0.18.1.

Anyone test these modules on XOOPS 2.3?

Thanks in advance.
9
Mamba
Re: No Users can access to ZenTrack module

  • 2008/9/11 18:27

  • Mamba

  • Moderator

  • Posts: 11409

  • Since: 2004/4/23


What are the problems with xHelp on 2.0.18.1?
I have installed once on 2.0.18.1 and it seemed to work.

I installed in now on 2.3, and was able to set a department, add a user, and log in a ticket. Didn't test anything else.
Support XOOPS => DONATE
Use 2.5.11 | Docs | Modules | Bugs
10
atisolution
Re: No Users can access to ZenTrack module

hi

Define department as:
Resized Image


and I got error as:

Resized Image


Could you help me to fix it?

Thanks in advance
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