DMS - Problems retrieving word / office document (encoding) [Module troubleshooting]

1

DMS - Problems retrieving word / office document (encoding)

2008/8/28 9:32
lukeon
Just popping in
Posts: 17
Since: 2008/4/2 6

Hi!

I have a DMS problem! Pdf's work perfect but after uploading word document (.doc) I get problems retrieving it.

MS Word wants to convert it to some format (long list, but there are ex. Coded text, RTF, html, word 97 etc)
Unfortunately non of the converting works, from a simple one page document I get a 40 page document mostly blank with some strange characters.

I use Office XP and IE 7 can it be a problem of compatibility?

Thanks for help!

2

Re: DMS - Problems retrieving word / office document (encoding)

2008/9/2 6:54
lukeon
Just popping in
Posts: 17
Since: 2008/4/2 6

Really no one can help??

3

Re: DMS - Problems retrieving word / office document (encoding)

2008/9/2 7:21
Mamba
Moderator
Posts: 11366
Since: 2004/4/23

What DMS module? What version? What PHP/MySQL are you using? Can you provide a link to it, so we can see it in action and understand the problem?

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4

Re: DMS - Problems retrieving word / office document (encoding)

2008/9/9 12:31
lukeon
Just popping in
Posts: 17
Since: 2008/4/2 6

It's intranet so unfortunatelly no link

DMS Document Management System v 1.91
PHP Version 5.2.5
MySql Server version: 5.0.51a

5

Re: DMS - Problems retrieving word / office document (encoding)

2009/7/23 7:46
jon2xc
Just popping in
Posts: 2
Since: 2009/7/22

I'm having the same problem - an MS Word download from the DMS works fine in Chrome or FireFox but falls apart in IE - downloads as a zip file containing html 'stuff' (inside the zip file are '_rels' & 'docProps' & 'word' folders with a file named '[Content_Types]').

The Word doc was created in Office '07 and saved to be compatible with '03.

Any help would be much appreciated - we will have to find another solution if we can't resolve this problem because not all team members have sufficient privilege to use the other browser options.

THANKS !!!!!

6

Re: DMS - Problems retrieving word / office document (encoding)

2009/7/23 12:02
culex
Module Developer
Posts: 711
Since: 2004/9/23

Sorry, I dont know this module at all. Have you tried mailing the author of the module. Maybe they have a good reply to your answer :)

Programming is like sex:
One mistake and you have to support it for the rest of your life.

7

Re: DMS - Problems retrieving word / office document (encoding)

2009/7/23 16:04
jon2xc
Just popping in
Posts: 2
Since: 2009/7/22

Thanks culex, I'll try and track him/her down.

Does anybody else have experience with this module?

8

Re: DMS - Problems retrieving word / office document (encoding)

2009/7/24 15:54
janice724
Just popping in
Posts: 1
Since: 2009/7/24

I saved a word doc and can't pull it up. It states something about encoding. I have gone into word and changed conversion file. I have tried wordpad and notepad. I have tried different things on teh computer and still can't get the word document. I need this document for a class and hate to redo it. Can any one help me. I using word2003 but in xp program. I have not had any problems with this until now. I NEED HELP!
JM

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