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I'm glad you solved the customization problem you were having.
I agree with David, it is very difficult sometimes, especially when the problem is a result of user customization/hack to provide help. I would try but without being able to fully duplicate the issue or and most importantly I think, have the time to stop what I have going on to undertake something of such a complex nature it usually does get left for the user themselves to solve but very rarely without some form of help from this great forum and community.
Also I myself too, like to share back with the community if I am successfull in accomplishing my initiative.
Mine are usually much more simple though.
Regards,
Quest