This company is a sham. Packages start out with great pricing, but if its too good to be true, it usually is. Our newspaper web site was hosted with them for over a year with usual down periods known by other Surpass Customers. They suspended our site with a nasty message for all of our readers to view. It gave the impression that we had not paid our bills! We were current with a perfect billing history on record with our bank. After multiple emails (over 20) they finally responded saying our site used to many resources and that if we wanted to continue as a customer, we would have to upgrade from $25.00 per month to $90.00 per month. That would have been easier to handle had they given us some prior notice. THEY DIDN'T and it cost us weeks of downtime and was embarassing to have our readers presented with a "This Site Suspended" page. We have switched to another company and will make it known that simply, Surpass Hosting Sucks. They run half operational servers, and when there is a problem, such as with MySQL resources, they blame you with nasty screw you type emails.