1
jphilipson
PHP/MySQL Optimized Free Hosting @ NXSERVE.net
  • 2008/11/4 7:35

  • jphilipson

  • Just popping in

  • Posts: 5

  • Since: 2004/12/30


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2
jphilipson
Re: Note from my hosting service
  • 2005/1/5 8:38

  • jphilipson

  • Just popping in

  • Posts: 5

  • Since: 2004/12/30


Quote:

Wilkinsa wrote:
Jphilipson,
Do you believe a host can go through 100+ peoples code (per server) plus his own and make sure that there will be no issues? Its simply not possible to run down every error or hack in everybodies code. Now yes your host should be able to give you an idea of what actual page or scripts is causing the probelm as they can see what process is taking so much of the CPU. Also read the TOS sometimes its against the TOS for the host to actualy mess with the code or site the only thing he can do (because of the contract) is suspend or unsuspend accounts. (along with create and terminate) Now I am not saying that poor support is justified I am just saying make sure you try and comminicate to your host the issues and ask the questions your being asked here.

-Adam


I didn't say anything about a host going through every script or whatever, what i said, I good sysadmin can find out exactly what is causing a particular issue with the server, and then make an informed suggestion to the customor on how to fix it. I do this all the time myself, takes a few minutes for each occurance. If one knew how to get the relevent info from the server, then its no problem at all nailing these issues down. I stand by my position.. I qualified and schooled sysadmin can do things that a novice can't .. and when said novice doesn't know what to do they pass the buck to the customer.



3
jphilipson
Re: Is this acceptable from my hosting provider?
  • 2005/1/3 0:55

  • jphilipson

  • Just popping in

  • Posts: 5

  • Since: 2004/12/30


Well it depends on what your host said they offered when you signed up ... for instance, those two options are available to our custoemrs to backup copies of thier sites for themselves. We also back up all our customers sites automatically ourselves as a safegaurd. I won't spam my site here, but I have a post in this forum if you need something with routine backups.



4
jphilipson
40% off and double space/bandwidth
  • 2004/12/30 12:08

  • jphilipson

  • Just popping in

  • Posts: 5

  • Since: 2004/12/30


at perfect10hosting.com - No BS, Just good hosting

Hello,
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5
jphilipson
Re: Note from my hosting service
  • 2004/12/30 12:06

  • jphilipson

  • Just popping in

  • Posts: 5

  • Since: 2004/12/30


Wouldn't it be your hosts job to find out what script it was? Just another kid with a $99 dedicated server that doesn't know how to run it IMO .. I would have found out exactly where the problem was and did something to fix it, rather than send a vague note to a customer. .....




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