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Quote:

I didn't say anything about a host going through every script or whatever, what i said, I good sysadmin can find out exactly what is causing a particular issue with the server, and then make an informed suggestion to the customor on how to fix it. I do this all the time myself, takes a few minutes for each occurance. If one knew how to get the relevent info from the server, then its no problem at all nailing these issues down. I stand by my position.. I qualified and schooled sysadmin can do things that a novice can't .. and when said novice doesn't know what to do they pass the buck to the customer.

Well it depends on what your host said they offered when you signed up ... for instance, those two options are available to our custoemrs to backup copies of thier sites for themselves. We also back up all our customers sites automatically ourselves as a safegaurd. I won't spam my site here, but I have a post in this forum if you need something with routine backups.

at perfect10hosting.com - No BS, Just good hosting

Hello,
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All accounts include:
Cpanel
Fantastico
Urchin
Email pop/imap/smtp
webmail
FTP
PHP
MySQL

Wouldn't it be your hosts job to find out what script it was? Just another kid with a $99 dedicated server that doesn't know how to run it IMO .. I would have found out exactly where the problem was and did something to fix it, rather than send a vague note to a customer. .....