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You are absolutely right peekay you need to have some kind of an agreement along with a set of terms. PayPal is an excelent option as well. My terms talk about deadlines will not be kept if the client does not provide the required information in a timely manner. I also talk about what is considered out-of-scope work and what the additionally hourly fee will be for that. Then in the process I simply say "Yes, we can do that but that would be considered out-of-scope from OUR AGREEMENT". That puts them in their place quickly and sends messages that you will not be taken advantage of. If the REALY want that they will pay for it.
I typically ask for 1/2 up front and the balance due just prior to launch or monthly if it is a big job that is going to take months or they drag thier feet. Typically I collect the balance a time of the final draft approval. If they nit pick or take forever to move forward I bill them for the completed work not covered under the retainer or down payment. Then if they continue to drag on, I at least get paid and can move on.
If I do not get the balance I shut it down. Since most of my clients host with me that makes it much easier. I also do an up front FREE consultation, usually an hour that I eventually factor into the bid so if it is accepted I get paid for that time. Then I do a fixed bid. I find this, most of the time, properly sets the expectations right from the start and they don;t have to worry about a creaping openended bill.
If you have concerns about a particular client, document your conversations in a follow-up email to them. As per our conversation blab la bla we will be modifying our agreement thusly…bla bla bla. That sends the message that you are on top of things and will not let them assume anything. And most importantly you WILL be paid for the work you do. This eliminates the resentment many of us carry!
This is a great conversation to have and I am glad to see this happening. Our business is fraught with risk and I feel I have found, for me, the right mix to spread that burden evenly with the client.
I hope I have not sounded too preachy, this was a HUGE issue for me and took me a long time to get to this place. Implementing these procedures and policies have REALLY helped. I make more money and everyone is happier. I hope this helps others formulate a better strategy for having your hard work valued.
Thanks, Technobia
www.PrideDEPOT.com
Everybody Has A Right!