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21
shashi_bi
Problem in xhelp module?

  • 2006/8/14 14:44

  • shashi_bi

  • Just popping in

  • Posts: 28

  • Since: 2006/4/24


Hi

I am using xhelp module in xoops, my default module ,home page is xhelp, after logging in as admin,

It displays 4 tables.
i. Highest priority tickets
ii.open tickets
iii.unassigned tickets etc...


My problem is in that page it is displaying the each table 4 times. how can i rectify this

it is displaying Highest priority tickets 4 times
and

can any one plz suggest me on this

thanks

bsk
Topic | Forum


22
shashi_bi
Date usage?

  • 2006/7/8 6:08

  • shashi_bi

  • Just popping in

  • Posts: 28

  • Since: 2006/4/24


Hi

I have added one block , there i am displaying the current months tickets by department wise. I added some links for the previous months like (April, May , June).When the user clicks on the month that months tickets should be displayed for that i have changed in index.php, but i am facing a probelm while retrieveing the records of that month.

QUERY:select xt.*,(UNIX_TIMESTAMP() - xt.posted) as elapsed,Qual1,priority,status from corp_xhelp_departments xd, corp_xhelp_tickets xt,corp_xhelp_ticket_values xtv where xd.id=xt.department and xt.id=xtv.ticketid and posted between
MARCH 1ST AND MARCH 31ST

suppose i want to get the records from March 1st to MArch 31st. How can i convert the MArch 1st and MArch 31st as unix timestamp.

can any one plz help me out.


Thanks & Regard

BSK
Topic | Forum


23
shashi_bi
xhelp doubt

  • 2006/5/31 5:56

  • shashi_bi

  • Just popping in

  • Posts: 28

  • Since: 2006/4/24


Hi

Am using Xhelp module, i added one custom block(PHP) at right panel. it is displayig the data like this.

Format 1
Grammar 5
test 2
Total 8

I have added custom field(drop down) to the tickets.

when user clicks on the Format hyperlink, it should display the tickets with the property format.
url will be like this:

http://localhost:8090/xoops/modules/xhelp/index.php?op=formatting


where should i add the code for this. can any one plz suggest me on this.


Thanks & Regards

BSK
Topic | Forum


24
shashi_bi
date format in database

  • 2006/5/29 9:13

  • shashi_bi

  • Just popping in

  • Posts: 28

  • Since: 2006/4/24


Hi

in xhelp module, it is storing the date in database as integer like "1148893257" for the day 29th May 2006, how it is converting to integer.

my requirement is to get some records depends on current date, how can i convert the current date to integer format like above mentioned format.

Thanks & Regards

Shashi
Topic | Forum


25
shashi_bi
Re: Error:Module for your start page

  • 2006/4/28 4:58

  • shashi_bi

  • Just popping in

  • Posts: 28

  • Since: 2006/4/24


MODULE IS XHELP

after the user logged into the application. it is giving the message "Please login to submit a ticket" instead of this it should show the tickets,
Topic | Forum


26
shashi_bi
Error:Module for your start page

  • 2006/4/27 10:33

  • shashi_bi

  • Just popping in

  • Posts: 28

  • Since: 2006/4/24


Hi

my default module is help desk, i have changed the General settings in Preferences to
Module for your start page: HELP DESK

when user logsin to the application it is redirecting to the error.php

It is giving the following error msg:

Login into ur user account to post a ticket

why it is happening. how to resolve this prblm.



Thanks

Shashi
Topic | Forum


27
shashi_bi
custom fields in xhelp helpdesk module

  • 2006/4/26 11:01

  • shashi_bi

  • Just popping in

  • Posts: 28

  • Since: 2006/4/24


Hi

I have added subdepartment,problem type drop down custom fields in helpdesk, when i select the department, subdepartments of the above department should come in subdepartment drop down, when i select the department, problme types related to above department should come in problem type drop down.

how to do this, can any one plz suggest.


Thanks

Shashi
Topic | Forum


28
shashi_bi
installing the new module

  • 2006/4/24 11:55

  • shashi_bi

  • Just popping in

  • Posts: 28

  • Since: 2006/4/24


Hi

I am using the asset management(Asset man) individually. i would like to install the asset management in to the XOOPS as a module. how to install it as a module.


thanks

shashi
Topic | Forum



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