Funny! I said once every second... Sorry, it was once every minute...

Once it is all tested I will switch it to every 5mins.

I will try this code and report back.

Thanks

David

No luck with that code change. The system is not returning any results.

Here is how I have been testing.

1. Back up file.
2. Change the code.
3. Turn Cron back on
4. Send multiple emails to the address in my xhelp admin
5. Wait 24hrs even though the cron is running every second.

That was with the original code change in place plus the additional code change. Then I also tried the same steps with the original code change back in place with the new code change.

Thanks for all of your help. I wonder with so many variables. .php version, mysql version, xoops version and xhelp version it would need to be tested and worked on directly with a programmer?

Thanks

David

Ok thanks, I will test this and report back.

One question is should I also keep the original changes to an earlier post or revert back to that original file that I changed early on?

Thanks

David

I have a recent install that has been working great. All of my installed modules are working great. Just yesterday, things started acting funny and I'm not sure where to turn or what to do. I have two different issues, so I will post them here instead of making two different posts.

1. when I'm logged in to my Admin and I click on the Module Button or link to get to my installed modules my screen has no graphics or colors, it is just plain white with all of the options to manage the modules. I have tried the Cache, other browser options. it is only this page in my Admin doing this.

2. In the past, when I log in or out there would be a nice graphic and a little spinning image telling me what was happening and or where I was being redirected. This is now also a white screen with just plain .html text in the left corner.

Thanks in advance for any help.

David

Version 2.4.4
(When searching the forum for White Screen there is a ton of information, but for an all white screen not a white screen with images and text)

Thank you!

I will check back and see if there are any updates to this post.

David

I agree with you on that. Everything else is working fine and there are no other problems. So I agree that it is probably the module/conflict

I can work around the issues temporarily and hopefully something will be updated shortly.

I'm a new Xoops user and can go module by module as to how it worked and what I needed to do to get it to work.

The forum search helped me trouble shoot my original log-in issue and the problem was with the user profile module, so I turned it off and the problem went away, but there was no fix or solution to get it working.

There were also problems with the link system modules which I tried to install. After much Googling and searching the forum I found a way to make one of them work.

So the XHelp is the last piece to the puzzle and the main reason we picked Xoops. I did not investigate early on that it was not supported so that was my fault.

The other main reason was that I was under the impression that Xhelp also allowed us to turn a ticket into an FAQ and I have never seen that option or feature.

So, we really wanted this working 100% before we went live and these two issues are holding the project back.

As a non-programmer, my hands are tied.

Thanks

David

I will check in to that.

I just noticed also that the non-registered activation email that is generated when a non-registered user submits a ticket is no longer working.

They get the email, but when you click on the link to activate the account, it goes to the main new account screen.

It used to show a white page and "Your Account Has Now Been Activated".

I'm kind of at a loss.

I just turned off all active modules that were not being used.

Here are the modules I have installed:

System V2- Active
Private Messaging V1.03 - Active
User Profile V 1.57- Does not work when turned on
Protector V3.4- Active
FAQ v1.08- Active
Multi Menu - Disabled
My Album v2.84- Active
Site Statistics v.45 - active
XHelp v.78- Active
DMS - Documents - Disabled
Web Links V1.95- Active
Forum v2.02- Active
Ads for Xoop V2.5- Active
Newsletter - Disabled
Smart Object Framework V.8- Active
Happy Linux Framework V1.5 - Active

Thanks

Ok thanks I tried the new lines of code, then call the script from my browser and a new error comes up.

Notice: Undefined index: xoops in /home1/........./drumquestion/class/xoopsuser.php on line 29

Fatal error: Call to a member function path() on a non-object in /home1/.........../drumquestion/class/xoopsuser.php on line 29

Maybe it is my version? My xhelp is version .78. When I try and update the module it says I have the latest version.

We are getting email notifications when a ticket is submitted through the system and created by a user.

David

I did try that last night, but read somewhere online that calling the file from the web side will not work and that it needed by done server side.

So I'm not sure exactly where to turn or what to do.

When I go from the web directly I get this:

Notice: Undefined index: xoops in /home1/........../........../drumquestion/class/logger.php on line 34

Fatal error: Call to a member function path() on a non-object in /home1/........./........./drumquestion/class/logger.php on line 34

Thanks for any help with this

David

We are running 2.4.4 recently installed with a variety of modules all working and tested.

The last piece of the puzzle is getting the POP3 system set up with Xhelp, a great module, without a developer it looks like.

We have studied what documentation is available and this is what is happening.

1. Email is set up in the Management System and when it is verified, it shows that it is working.

2. Cron Job has been started and all reports from the host and the email sent show that the cron is working correctly and calling the file.

3. We tried using the cron from the developer and that did not work for us, so our host created this cron for us.

Here is the host provided cron

wget -O --qhttp://www.drumquestion.com......./checkemail.php

Here is the server response.


--11:00:04--http://www.drumquestion.com.....
=> `--q'
Resolving www.drumquestion.com... 74.220.215.201
Connecting to www.drumquestion.com|74.220.215.201|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]

0K 33.18 MB/s

11:00:05 (33.18 MB/s) - `--q' saved [308]

I was under the impression that it would allow us to send an email to the specified address and once the cron was activated it would find the email and lock it into the xhelp system as a pending help topic.

My host says the cron is working, but our xoop xhelp does not find the email and does not lock it in the system.

I'm sorry of this is not the best place for this, but I have searched Google and Xoops for help and I'm at a loss.

Thanks

I added the (.......) in the paths, so the links would not get picked up by google.