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1
pkatekar
xhelp

  • 2006/9/5 12:18

  • pkatekar

  • Just popping in

  • Posts: 6

  • Since: 2006/9/5 4


Hi,

In xHelp, Manage statuses of tickets has only two type of status, Resolved and Unresolved.

I would like to have New and Accepted as new two status. Can any one tell me how to customize this.

Please consider this issue as Major.

Looking forward for a solution.

Thanks & Regards,
Padmini
2
Dave_L
Re: xhelp

  • 2006/9/5 12:45

  • Dave_L

  • XOOPS is my life!

  • Posts: 2277

  • Since: 2003/11/7


"Resolved" and "unresolved" are states, not statuses.

The default statuses are "open", "closed" and "pending". You can add, delete or change statuses. Each status has an associated state ("resolved" or "unresolved").

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