My goal here is to speed up replies and solutions to posts. If you have a functional problem, and in your post you just relate the problem, i.e. "I have blank page" and then simply add on "please help me", this is not the way to go. Someone then needs to ask you for more information, or to switch on "debug", and post the results. In most cases a functional problem cannot be fixed or traced to its source unless you switch on the debug and post the results.
To switch on debug, go to system admin-->preferences and then general settings. You will see a "Debug mode" field. Choose "PHP Debug". Then go to the page that has problems and copy and paste any error messages.
See the Home Wiki Troubleshooting a Blank Page section for tips on switching on debug manually if you need to.
It also greatly helps if you always state your Xoops, PHP, and mySQL versions.
Please use a specific effective title for the post; this assists other users to answer you who have had a similar problem. Many users will not be attracted to a "please help me I have a problem" title. A relevant title also helps other users find solutions to their problems.
Before posting please do a search in the XOOPS top right "Search" box using appropriate "keywords" and find out if the subject has been dealt with before. The search results bring up "Forum" results among other things. Remember to click on "Show all", and browse through the pages.
If another user is able to quickly guide you to another forum link dealing with the same issue--then that may indicate that you have not done a thorough search yourself. In some instances users are just looking for a quickie answer without doing the groundwork. It can sometimes take a while to find the answer you are looking for using search, but it is worth the effort. It is also a great way to learn about Xoops.
Please don’t report an issue as a "bug" unless you are sure you have exhausted other possible reasons. If a problem is a "bug", then you will probably find many other people post about the same issue. But if multitudes of people don’t have your problem, then the problem is likely with your set-up or individual install.
- Use a relevant effective post title
- For functional problems do a debug if appropriate, and state your set-up versions
- Before posting do a search to find out if the issue has been dealt with before.
Tip: When searching and you find some posts, hold down “Shift” as you click on the post title, this opens the page in a new window. Stops you getting a “this page has expired” message when you go back to the search list.