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How do I get help if things go wrong?
Requested by Carnuke and Answered by Mithrandir on 2004/11/2 13:08:14 (6869 reads)
Help is only a mouse-click away on www.xoops.org The XOOPS community is a very helpful community and we have worked hard at making it easy for you. First of all you have these FAQ's. You also have the Xoops Documentation linked on the left. Finally there are the support forums. Before posting please do a search in the Xoops top right "Search" box using appropriate "keywords" and find out if the subject has been dealt with before. I couldn’t find any related issues by searching what next? Please use an effective title for the post; this assists other users to answer you who have had a similar problem. Many users will not be attracted to a "please help me I have a problem" title. A relevant title also helps other users find solutions to their problems. Posts like ‘I have a blank page’ will generally be ignored. Not because we don’t want to help, but because we can’t with such a small amount of information. See also Why doesn't anyone answer my post? Here are some things to do before posting in the forums Turn on debug: To switch on debug, go to system admin-->preferences and then general settings. You will see a "Debug mode" field. Choose "PHP Debug". Then go to the page that has problems and copy and paste any error messages under php-debug messages in the template below. Copy the following template into your post and fill-in as much information as possible. The more information you give, the more likely you will receive a quick and effective reply to your post. Quote:
XOOPS Version: Module Name/Version: PHP Version: MySQL Version: Web Server Software (Apache/IIS/Other): Operating System: Theme you are using: Custom template: (Yes/No) PHP Debug Messages: MySQL Debug Messages: Smarty Debug Messages: A full description of the issue:
When posting any debug messages please 'wrap' the message by using a '[' then the word 'code'. After this clos the bracket ']'. Paste in your debug message. Then type the '[' followed by a '/ ' and the word 'code' and close the bracket ']'. It should look like this:
Debug message here
You can also get visual support through the site trouble resolution tutorials here. These tutorials cover all three debug modes: PHP, MySQL and Smarty Templates. For more information on this please go directly to this post at the start of the Beginners corner forum.


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