11
leebrendalee
Re: Major problems all of a sudden

Hello,

Thank you to everyone who was persistant in telling me the path was wrong. I finally got on with ipower and after 15mins they realized it was someone on their "backend" and fixed the problem right away. I knew it wasn't on my end because I had not changed anything. Thanks again!

10
skenow
Re: Major problems all of a sudden
  • 2008/5/3 16:09

  • skenow

  • Home away from home

  • Posts: 993

  • Since: 2004/11/17


Yep, it looks like you've been moved to the new platform (has a directory structure like /hermes/bosweb/web158/b1581/ipw.username/public_html/) and you are accessing the vdeck on the old platform. Been sorting that out for myself this morning - it took a lot of prodding from me to get 'tech support' to make the switch and they aren't real good at communicating. But, overall, the hosting packages are pretty good.

I'd connect with ftp to username.ipower.com and check the mainfile.php you find there. Make your root path match the path in the error message (/hermes/bosweb/web158/b1581/ipw.username/public_html). Then give it a go.

9
leebrendalee
Re: Major problems all of a sudden

ok listen does this have anything to do with it, the error is this saying it cannot find but look at the directory:

in /hermes/bosweb/web158/b1581/ipw.username/public_html/index.php on line 43

but from ipower my directory is:
/home/users/web/b1581/ipw.username/public_html

does this mean my php script on ipower is wrong????????????

8
leebrendalee
Re: Major problems all of a sudden

Yes I've chked the file permissions and they are as above. I logged into ipower/and chked in the file manager there also everything is under public_html, able to click on administration from home page and than this error when going anywhere:
The server encountered an unexpected condition which prevented it from fulfilling the request.
The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log.
--------------------------
all folder are 755 except the couple that are 777, mainfile.php and the other mainfile are 444, don't know what admin is suppose to be: file admin.php 777
file edituser.php 644
index.php 644
user.php 755

k from ipower site:
/home/users/web/b1581/ipw.username/public_html
from mainfile:
/home/users/web/b1581/ipw.username/public_html)

that's it everything matches fine, my gosh this is a nightmare..

7
skenow
Re: Major problems all of a sudden
  • 2008/5/3 2:55

  • skenow

  • Home away from home

  • Posts: 993

  • Since: 2004/11/17


Are you an iPowerWeb customer? Looks familiar...they've been migrating accounts to new servers. Connect to your server or cpanel and check your root path. Then confirm the setting in your mainfile matches.

6
irmtfan
Re: Major problems all of a sudden
  • 2008/5/2 13:36

  • irmtfan

  • Module Developer

  • Posts: 3419

  • Since: 2003/12/7


the latest stable version is 2.0.18.1

correct permissions are those trabis wrote in previous post.

1- please check if you can change permissions to the correct ones yourself. try from Cpanel

2- if you cant change them then contact your server and want them to change permissions and set your account as the owner of all data.

5
trabis
Re: Major problems all of a sudden
  • 2008/5/2 12:53

  • trabis

  • Core Developer

  • Posts: 2269

  • Since: 2006/9/1 1


I just can say that your permissions are strange.
I have 444 for mainfile
755 for folders
644 for files
and 777 fot upload folders, cache, templates_c and whatever that needs writing permissions.

4
leebrendalee
Re: Major problems all of a sudden

hello,

Any suggestions from anyone please? Nothing was changed on our end...I need help or I have to switch programs as this is useless to me and Have no clue how to repair.

3
leebrendalee
Re: Major problems all of a sudden

Hello and thank you for your reply! I have checked the permission but I am not sure what they should be. The mainfile.php is: 444, user.php is 755, index.php is 644, admin.php is744, all of those files are in /public_html, from there under /public_html/modules/ there are: index.html:770, than /public_html/modules/system/ and there are: admin.php-744, index.html:770, menu.php-770, than /public_html/modules/system/admin/ blocks are 770, and /public_html/modules/system/admin is 770 so it goes on that like with an error when trying to access:
The server encountered an unexpected condition which prevented it from fulfilling the request.
The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log.

So when I check the logs I get all that other stuff above.
Now I"m using version:
Powered by XOOPS 2.0.13.1 © 2001-2005 The XOOPS Project

however if I use the patch upgrade to get to 2.20 I think it is, the directions tell me to go and install by going into a certain file I forget, however if I have to do this from the admin panel, of course I wont be able too.

What else can I check or do ? I'm kinda stuck right now, however at least folks who have paid can get to what they want....thank god.

2
irmtfan
Re: Major problems all of a sudden
  • 2008/5/1 13:44

  • irmtfan

  • Module Developer

  • Posts: 3419

  • Since: 2003/12/7


it seems it can not read from mainfile.php

check all files and folders with the correct prmission. if you have the latest XOOPS version you can do easily with the file integrity check introduce in the latest versions of XOOPS.

Ah and also check the files owners sometimes the owner is changed by the server admin.
see if you can change permissions with chmod command.if you could not change permissions it is obvious that your account is not the owner.

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