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Can you try uploading a new copy (not overwriting) of the user.php file, turnerrw? If it wasn't the system template's userinfo.html file, then maybe it's the user.php file that has something wrong with it.
Also, before you do that, can you go to general settings in your system admin preferences and look for this "Update module template .html files from themes/your theme/templates directory?" and choose yes, then the go button. Then go back and change it back to no and then go again. This may update the system module template that you uploaded fresh so that it works right. If this didn't solve your problem, then follow the above instruction to see if that works.