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  4.  / XHELP - Problem with Anonymous Users Submitting Tickets
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1
benjy000
XHELP - Problem with Anonymous Users Submitting Tickets

  • 2007/8/29 22:24

  • benjy000

  • Just popping in

  • Posts: 16

  • Since: 2007/8/25


Hi,

I recently installed XHELP and I want anonymous users to be able to submit tickets. I changed all the permissions and everything to permit this (both on system and xhelp modules). I've updated the modules.

When an anonymous user submits the ticket, he/she is just taken to a blank white page... no confirmation or anything. Yes, the visitor receives an email and it does submit the ticket, but I don't want just a blank white page to appear after submitting the ticket.

Can anybody help? What's going on?

Thanks!
2
stefan88
Re: XHELP - Problem with Anonymous Users Submitting Tickets

  • 2007/8/30 4:45

  • stefan88

  • Community Support Member

  • Posts: 1086

  • Since: 2004/9/20


Hi,

are there any errors in PHP debug mode (warnings or fatal errors)?
..
3
benjy000
Re: XHELP - Problem with Anonymous Users Submitting Tickets

  • 2007/8/30 13:05

  • benjy000

  • Just popping in

  • Posts: 16

  • Since: 2007/8/25


Yes,

Fatal error: Call to undefined function _getuseremail() in /home/globalt2/public_html/gtiagents/modules/xhelp/class/notificationService.php on line 770.

You can also try for yourself at http://www.gtiagents.com/modules/xhelp.

Please help! Thanks.
4
skenow
Re: XHELP - Problem with Anonymous Users Submitting Tickets

  • 2007/8/30 17:22

  • skenow

  • Home away from home

  • Posts: 993

  • Since: 2004/11/17


The default notifications for xHelp include sending emails to submitters. Go to your administration menu > xHelp > Manage Notifications. Edit the events to not send to submitters
5
benjy000
Re: XHELP - Problem with Anonymous Users Submitting Tickets

  • 2007/8/30 21:37

  • benjy000

  • Just popping in

  • Posts: 16

  • Since: 2007/8/25


Thanks!

That solved the problem.

PS - Do you happen to know what I can do so that my pages don't stick outside the template? The size seems to change as you adjust the page.

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