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Crip -
Thank you for contacting with your request - I chose to respond in the forum to provide the information to everyone at the same time.Quote:
sailjapan wrote:
We'd like to ask you, the Communications/Documentation team how best we can keep you informed of user requests that come to our attention.
Specifically:
-on what topics are you open to requests?
-is there any particular format that you would like to see a request made in?
-is there any essential information that should be included in a request?
-to whom or where can we send any requests?
Quote:
We are of course a two way street, and if there are any questions from your team that need representation, pursuance and resolution to either another team or the endusers themselves, please do not hesitate to ask.
We will be setting up a method for you top contact us once we are fully active, but in the meantime, please feel free to either post it to our thread here:
or PM it to me directly. I'll see that it gets dealt with.
Sincerely, and in the spirit of an open XOOPS,
Crip
Community Co-ordination team (pending)
The Communications/Documentation Team has been working through the forums at
XOOPSinfo and in the wiki at
XOOPS Wiki. We are also making use of the xHelp module (
Help Desk) at XOOPSinfo. This module allows users to submit 'tickets' for the various teams and allows the teams to manage those tickets based on priorities and resources. It also allows us to merge tickets submitted for the same topic/issue. Any ticket entered is also posted in the forum as a new topic so progress and discussion is available to the public.
The Communication Team will accept requests for new documentation projects (specific modules, XOOPS core usage and functions, themes, templates, extensions to the core - Frameworks and xoopseditors) as well as any newsworthy items surrounding the XOOPS project. We will also accept suggestions for promoting XOOPS internally (within the communities) and externally (through competitions, script sites, conferences, etc.)
Also, if members of the community become aware of XOOPS documentation, news or promotions available on other sites, we welcome that information, too.
To log a ticket in the Help Desk, users will need to be registered users of XOOPSinfo and logged in at the time they submit the ticket. The information required is quite simple and follows the same recommendations for posting a request in the forum - use an informative subject line and provide a complete a description as possible in the ticket detail.
We feel it is important the community have direct access to submitting requests and this method gives the end users that access. It also keeps requests separate from the discussions about them so they are easier to manage and focus on.
Thanks for asking!
For the Communication Team -