kalpax,
Thank you for your comments. It's always good to get constructive feedback from the community that helps us gauge where we need to improve.
We realize that there is a lot to be desired when it comes to support and we are doing everything we can to improve this. As it has already been pointed out, a lot is due to the fact that there is a lack of willing man power. A lot of users want to use XOOPS, but don't want to volunteer their time back into XOOPS. I'm not making excuses, just pointing out the facts.
Before I make the following statement, I must reiterate that I see your point, and I agree with it. Now watch carefully as I talk out of both sides of my mouth.
Brash lightly touched on a point that has been one of the biggest frustrations for me as of late, people can be really lazy. A lot of us get frustrated with answering the same questions over, and over, and over, and over. I'm actually getting to a point where I keep a text file called "canned_xoops.txt" that has answers to a lot of frequently asked questions with cross reference links.
Yes, there are numerous areas where we desperately need to improve, and we are working on it as fast as we can given the resources we have at our disposal. However, end users (not pointing any fingers here) should really try harder to figure problems out for themselves instead of posting a new thread every time the hit a pothole in the road to admining a XOOPS site.
I'm not a programmer, I only know HTML and CSS (and I need references for those), and I'm not particularlly smart. Yet, I was able to figure out the basics of XOOPS in a very short time. Within a couple months, I was doing more advanced things. Then I registered here and started giving back. I've asked my fair share of questions here, but I've tried to give back more than what I've taken.
The primary difference between me and some XOOPSers who are contanstly posting questions... Before I ask, I generally try every conceivable thing I can think of, or I put Google through its paces with site:xoops.org appended to my query. With just a little bit of effort, most of my questions get answered with content that's already here.
This is a model that I wish more people would follow. You don't have to be smart or technically inclinded to use XOOPS. You just have to put a little time and effort into it.
Nevertheless, you are right kalpax, there is still a lot that we can do here to help the newcommer. But, in all fairness, there is a lot that the newcomer can do as well to help themeselves.
Thank you for your feedback.
Best Regards,
James
Insanity can be defined as "doing the same thing over and over and expecting different results."
Stupidity is not a crime. Therefore, you are free to go.