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Hey thanks for the info.
The reason I thought it could be a problem is the xhelp is not letting registered users log a ticket. One of the xhelp developers checked my my installation of his module, and found no problems with the install, and I even deleted and reinstalled xhelp 71 three times but the problem continues.
He says I'm the only one reporting the problem, which leads me to believe there is something wrong with my XOOPS installation, and I was hoping that that undefined index error was pointing to the problem.
From your replies, it sounds like this is not the case.