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Quote:
JMorris wrote:
Stewdio,
I agree on so many levels, but one must take into consideration that a large portion of the people who have not upgraded are people who don't even know what you're talking about when you say "browser." Yup, that's right. As a service technician (my other job), I come in contact with people all the time who use words like thingy, and whatchamacallit.
I'm also a contractor who deals with this daily and I have worked for large corporations as Internal Support. 10 years in the business has taught me many things about how people are around computers and technology. It is my personal responsibility to educate people and make them feel comfortable with their environment, not just fix whats wrong.
"Tell me and I will forget"
"Show me and I will remember"
"Involve me and I will understand"
--ConfuciusI not only make this principal a part of my daily life working as a Child Care worker, it also applies to my field in technology, and in construction. Yes, I'm a jack of all trades, master of none.
I can't expect the grandparents to grasp certain things, but it is our responsibility as technology experts to constantly educate people, including the kids that just bought Grandpa the magic box. It's them that they will call when they 'deleted the internet'.
If a group of 20 somethings in the office don't know what a browser is, it's the IT departments duty to show patience and understanding while they explain the problems they encounter and deal with on a day to day basis.
I know my audience all to well, which is why I adopt both good practices in accessability as much as possible and educating the very audience I have in front of me; be that a single secretary at her computer, or a million people on a website.
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