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Just wanted you to check my host
http://icdsoft.com/ before that I've been to 3 hosting companies and lately found them. My site runs from 2003 at 99.9999% uptime 'til last years earthquake in Taiwan that damaged the submarine cable in Asia Pacific and inaccessible for a few days. An exception, a few minutes of downtime to move my site to a newer server last 2005.
Support is web based, fast and good, anytime of the day they will reply in less than 10 minutes, some around 5 minutes.
They have their own control panel that is easy to use too.