51
atisolution
Re: No Users can access to ZenTrack module

Yes, Tried already, but I got a problem as: it alway creates new user for member in XOOPS once the use acess to Zentrack.

(are you Vietnamese?)



52
atisolution
Re: No Users can access to ZenTrack module

Yes, you ask me to change in Zentrack debug - so I changed in this module.

You can help me correct for Zentrack or xHelp - it is up to you.



53
atisolution
Re: No Users can access to ZenTrack module

Yes, you ask me to change in Zentrack debug - so I changed in this module.

You can help me correct for Zentrack or xHelp - it is up to you.



54
atisolution
Re: No Users can access to ZenTrack module

ok - already set $debug=3 - what information do you need for your debug?

My error for xHelp is:

Quote:

Queries
SELECT * FROM xoops_config WHERE (conf_modid = '0' AND conf_catid = '1') ORDER BY conf_order ASC
SELECT sess_data, sess_ip FROM xoops_session WHERE sess_id = '18fcd3e8f17b1e327428f71162caeec6'
SELECT * FROM xoops_users WHERE uid=1
SELECT * FROM xoops_modules WHERE dirname = 'xhelp'
SELECT * FROM xoops_config WHERE (conf_modid = '31') ORDER BY conf_order ASC
SELECT COUNT(*) FROM xoops_banner
SELECT * FROM xoops_config WHERE (conf_modid = '0' AND conf_catid = '3') ORDER BY conf_order ASC
SELECT COUNT(*) FROM xoops_banner




55
atisolution
Re: No Users can access to ZenTrack module

hi

Yes, it is



56
atisolution
Re: No Users can access to ZenTrack module

hi

Yes, Here it is

Quote:

SELECT * FROM xoops_config WHERE (conf_modid = '0' AND conf_catid = '1') ORDER BY conf_order ASC
SELECT sess_data, sess_ip FROM xoops_session WHERE sess_id = '806e1ae26fe00d760da27eba33d31688'
SELECT * FROM xoops_users WHERE uid=1
SELECT * FROM xoops_modules WHERE dirname = 'xhelp'
SELECT * FROM xoops_config WHERE (conf_modid = '31') ORDER BY conf_order ASC
SELECT COUNT(*) FROM xoops_banner
SELECT * FROM xoops_config WHERE (conf_modid = '0' AND conf_catid = '3') ORDER BY conf_order ASC
SELECT COUNT(*) FROM xoops_banner




57
atisolution
Re: No Users can access to ZenTrack module

hi

Here it is

Quote:

SELECT * FROM xoops_config WHERE (conf_modid = '0' AND conf_catid = '1') ORDER BY conf_order ASC
SELECT sess_data, sess_ip FROM xoops_session WHERE sess_id = '91fe3bbe258ef06a3eb34b379bd50a35'
SELECT * FROM xoops_users WHERE uid=1
SELECT * FROM xoops_modules WHERE dirname = 'xhelp'
SELECT * FROM xoops_config WHERE (conf_modid = '31') ORDER BY conf_order ASC
SELECT * FROM xoops_group_permission WHERE (gperm_name = 'module_admin' AND gperm_modid = '1' AND (gperm_groupid = '1' OR gperm_groupid = '2'))
SELECT * FROM xoops_xhelp_status ORDER BY description ASC
SELECT COUNT(*) FROM xoops_xhelp_tickets WHERE status = '3'
SELECT COUNT(*) FROM xoops_xhelp_tickets WHERE status = '2'
SELECT COUNT(*) FROM xoops_xhelp_tickets WHERE status = '1'
SELECT u.uid, u.uname, u.name, (s.responseTime / s.ticketsResponded) as AvgResponseTime FROM xoops_users u INNER JOIN xoops_xhelp_staff s ON u.uid = s.uid WHERE ticketsResponded > 0 ORDER BY AvgResponseTime LIMIT 0, 5
SELECT SUM(callsClosed) FROM xoops_xhelp_staff
SELECT t.*, (UNIX_TIMESTAMP() - t.posted) as elapsed, (UNIX_TIMESTAMP() - t.lastUpdated) as lastUpdate FROM xoops_xhelp_tickets t INNER JOIN xoops_xhelp_status s ON t.status = s.id WHERE s.state <> '2' ORDER BY priority ASC LIMIT 0, 10



Could you help me to fix it?

Thanks in advance



58
atisolution
Re: No Users can access to ZenTrack module

Sure, I have some of departments before modify it in department's email.



59
atisolution
Re: No Users can access to ZenTrack module

hi

Define department as:
Resized Image


and I got error as:

Resized Image


Could you help me to fix it?

Thanks in advance



60
atisolution
Re: No Users can access to ZenTrack module

hi all

so - 2 modules (xHelp and ZenTrack) as helpdesk do not support for XOOPS 2.0.18.1

That mean there are no helpdesk module for XOOPS 2.0.18.1.

Anyone test these modules on XOOPS 2.3?

Thanks in advance.




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