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Am thinking that XOOPS could do with a test page that a user can go to if they are having problems accessing a feature of the site.
This page would run some tests and shows results to the user. These results could be pasted into a support request.
Similar to these ..
http://gemal.dk/browserspy/basic.html but XOOPS specific items such as writing/reading session cookies, referrer information received etc.
Sometimes I get a user who can't log in from home but work is ok and this could show where the problem might be.
Which things would need to be checked?