Hi everyone!
I have a problem with xhelp version 0.78 (Beta) module. It's referred with time elapsed.
First: When a ticket is created, elapsed time starts and NEVER stops; it keeps counting even when the ticket is closed.
Second: When a ticket is assigned to a staff member, the elapsed time remains ALWAYS in 0 and doesn't starts counting...
Anyone can help me?? is there a way i can modify it in php files?
I'll appreciate very much your answer, since i must deploy this module at work in my intranet!!
Thanks a lot in advance!!
Emilio Leyes
Salta, Argentina