SmartFAQ is developed by The SmartFactory (https://www.smartfactory.ca), a division of InBox Solutions (https://www.inboxsolutions.net)
My site is 'turned off', however I still want users to be able to get a password reset.
If your site is closed to members, there is nothing they can do or access. This is a diliberate security feature, so that malicious users can't spoof URLs to call illeagal actions when the site is closed.