Hello everyone, I am trying to configure my xHelp module to receive email on my ubuntu 10.10 machine. I followed the instructions and done many settings but it still doesn't work. My Xoops version is 2.5.0 and my xHelp version is 0.80
The instructions I followed are as follow:
Email Ticket Submission:To configure email ticket submission some additional steps are
necessary. First you need to create a POP3 email account for each
department that will receive email. Next, go to "Manage Departments" in the xhelp Admin Panel. Next, edit the department you wish to hold the newly created tickets. Next, Add a new mailbox to monitor:
Mailbox Type - currently the only option is POP3.
Server - DNS name of mail server (get from your hosting provider)
Port - Mail Service Port Number. For POP3 this is usually 110.
Username - Username to access mailbox (get from your hosting provider)
Password - Password to access mailbox (also get from your hosting provider)
Default Ticket Priority - Adjust default priority for incoming tickets.
Reply-To Email Address - the email address for this account. Used for
handling replies (responses) to tickets.
Repeat this process for each mailbox you wish to monitor.
Once all mailboxes , you need to setup a scheduled task or a cron job to check these mailboxes on a regular basis.
For *nix machines the following crontab line should do the trick:
*/2 * * * * /usr/bin/wget -a /dev/null -O /dev/null -q <XOOPS_URL>/modules/xhelp/checkemail.php
The above line will check all the configured mailboxes, every other minute.
