As we continue to move forward, and define our respective responsibilities and processes in this new era of Xoops, it will become necessary for the Community Coordinators to refer our customers to proper area within the XOOPS community for the best possible support. Those with problems with modules be will be referred to the module troubleshooting area. Those with problems relating to themes and templates will be referred here, or to Xoopsinfo

We, as the Community Coordinators will not tell our Customers, “You have a theme problem. Go here and try again.” That is poor customer service, and bad for business.

When we, the Community Coordinators, come across an unresolved issue that is clearly a theme or template issue, we will:

1)Collect as much relevant information about the issue as possible.
2)Re-post the issue with the information we gathered in the correct forum/topic
3)Inform the customer, that the issue has been transferred to the Themes/Templates team for continued troubleshooting.

We will not be following up on these issues as we will be with core issues. Once we post them to your forum, the issue belongs the Themes/Templates team, The Coordinators will not get involved otherwise. However we do need some information when we transfer an issue:

1) What information do you need?
1) Where do you want it posted to?
3) Is there a format you would like for us to follow?

We would appreciate if you would transfer issues relating to the XOOPS core to Xoops Bug Reporting.
We may on occasion ask a theme developer to consult on an issue in the XOOPS core, to determine if the issue is indeed a theme/template issue.

You may post your response here or in the Community Coordinators Team forum.

Note: We are not accepting issues at this time, rather we are getting all of our processes in place, so when the team is announced, we can get issues to the right place as quickly as possible.