| Re: Customer Support Module |
| by Stewdio on 2004/3/23 4:11:33 Some alternatives that you may or may not have yet explored. None are ported into XOOPS at this time and I havn't looked into whether or not these are GPL Licenced. I'm also posting this for the benefit of others who may be interested in other options available to them. Crafty Syntax Help http://www.craftysyntax.com/livehelp/ Help Center Live http://www.helpcenterlive.com/ osTicket http://www.osticket.net/ PHP Support Tickets http://www.phpsupporttickets.com/ Support Logic Helpdesk http://www.support-logic.com (Click on downloads in forums) |
| Re: Customer Support Module |
| by Chainsaw on 2004/3/23 3:29:51 Well I haven't seen too many GPL PHP based helpdesk that suit my needs. The closest I've found is IRM. Their website and demo is at http://www.stackworks.net/view.php/irm/index.html IRM is good because it gives me 1. Hardware Inventory 2. Network Devices Inventory 3. Software license inventory 4. Helpdesk tracking (linked to hardware) + email updates 5. Anonymous Helpdesk submission 6. FAQ 7. Knowledgebase The current version is quite stable but it still need quite a bit of work before it comes up to commercial helpdesk standard. I'm running this at the office, but not integrated into XOOPS. If I am a PHP guru I will probably spend all my time making it into a XOOPS module. It has a lot of potential. |
| Re: Customer Support Module |
| by rabideau on 2004/3/23 3:10:33 I have been using a product from zegenie (available on sourceforge). You can see it at: http://www.eirenicon.org/BUGS/index.php You can login with guest/demo as the username/password combo. I would love to see this made into a XOOPS module. It is very useful, powerful, and small. 
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| Re: Customer Support Module |
| by Lance_ on 2004/3/23 0:45:35 If you plan on moduling a ticket system, do look at osticket. It was started just don't think it was finished. In any case, this is a product I am quite interested in. https://xoops.org/modules/newbb/viewtopic.php?topic_id=14336&forum=4#forumpost58222 Cheers. |
| Re: Customer Support Module |
| by cuckston on 2004/3/22 21:26:49 I see what you mean. I have seen a lot of other help desks that run on php. I'm wondering if i can incorporate one into xoops. I already have phplive intergrated into it by just using a custom block. |
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