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Modules: zenTrackXoops HelpDesk 2.3.1 Released

Posted by: wjueOn 2003/3/26 19:09:34 8666 reads

I'm pleased to announce the release of zenTrackXoops 2.3.1 HelpDesk Solution for small and mid-sized entreprises.

zenTrack is a very successful and high quality HelpDesk sever application, it is now modulized into the nice looking and easy to use Xoops Portal System. (X2)

I have put un demo on my site: http://www.guanxiCRM.com and download is also there. Chinese readers can get access by this site http://www.wjue.org

wjue

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Re: zenTrackXoops HelpDesk 2.3.1 Released

Ace_Armstrong Published 03/28/2003 16:10 Quite a regular Joined 01/09/2003 Comments 226

Wjue:

Installed it, but it wom't give me access to admin, despite the fact that I followed all of the instructions (including creating the zenTrack group, etc.).

Email me: ace@twilightmd.com

Thanks!

Re: zenTrackXoops HelpDesk 2.3.1 Released

wjue Published 03/28/2003 23:14 Updated 03/28/2003 23:16 Quite a regular Joined 08/03/2002 Comments 315

Actually, the XOOPS user having id number = 1 is granted as the defaut superuser,(this is generally the case from the XOOPS point of view )

So try to login in with that user account or manually change your id number in the xoops_user database (not recommended), I should find a solution to provide a more easy default admin account for the next release.

Hope this is helpfull.

(there's also a forum on my site http://www.guanxiCRM.com)

wjue

Re: zenTrackXoops HelpDesk 2.3.1 Released

nparpand Published 04/01/2003 16:39 Just popping in Joined 04/01/2003 Comments 1

It seems you take
the moregroupware work :
http://www.moregroupware.org

Re: zenTrackXoops HelpDesk 2.3.1 Released

wize_one Published 03/15/2004 23:20 Just popping in Joined 03/15/2004 Comments 4

if you were like me..hehe..check your php.ini make sure register_globals is on. that should allow it to fire right up..8)

Re: zenTrackXoops HelpDesk 2.3.1 Released

tedsmith Published 08/19/2004 14:12 Updated 08/19/2004 14:13 Home away from home Joined 06/02/2004 Comments 1151

I have downloaded it today, unpacked it and then gone to my XOOPS Admin\Modules. There is no icon graphic, and it only seems to partially install. When I then look at the installed modules there is no version number, no icon, and no icon in my left hand pane.

I read the INSTALL file and the three files mentioned are not there - they were not in the package. Is the package available on this site somewhere? I went to the downloads area under XOOPS 2 Modules and it isn't there. Can anyone help with this?

Re: zenTrackXoops HelpDesk 2.3.1 Released

rocket98 Published 08/19/2004 19:51 Updated 08/19/2004 19:57 Just popping in Joined 06/02/2004 Comments 95

Hi tedsmith,

Installed perfectly from what I can see is operational on my dev site you have the URL. I D/L the file from guanxiCRM.com a few minutes ago. The archive is complete with all files.

What I may have done differently is to set permissions on:

/includes/cache
/includes/attachments
/include/logs

before I use XOOPS Admin to install module this might make a difference with some modules especially those which use a cache of some sort or ight need to write to a log file.

I also use Dreamweaver MX on my Mac OS X box. When I edit templates I use XOOPS template editor/viewer just to open copy out, then paste back in and then save my changes.

I copy any individual template from a cloned template set to my local box and paste into DW or bbedit (a text editor). Dreamweaver's used to visually edit and BBedit for major search and replace. So I never pull a template from a directory via FTP then edit and reload. I do it using XOOPS to open, copy, then paste back in and save through XOOPS Template Manager. Any of my template edits are always saved and immediately viewable. I've never had to change permissions on a template set on the remote ISP server or here locally on my OS X server.

To upload files I use a product for OS X called Transmit. I've never trusted uploads to DW (been using it since beta .08 (just like GoLive) and prefer a dedicated FTP piece for that task.

Sometimes when a module does not install right off. I simply reload the entire module via FTP. Allot of times, depending on module size, the files stall going up, and when it stalls I usually just reload the module a second time. I watch for this with modules like zentrak that are big to begin with (3MB). If your client stalls out while uploading that could corrupt one of the files even just a single line of code or character something you don't notice until later on when you try to use or install the product.

Regards,
Rocket98

Re: zenTrackXoops HelpDesk 2.3.1 Released

Lance_ Published 08/19/2004 23:18 Home away from home Joined 01/12/2004 Comments 983

Ted,

If you check out the mod version file you'll notice that it calls the dir zentrack.

Make sure your folder in modules is named "zentrack" and not "zentrackxoops_2.3.2".

Cheers

Re: zenTrackXoops HelpDesk 2.3.1 Released

rocket98 Published 08/20/2004 1:08 Just popping in Joined 06/02/2004 Comments 95

Lance

I got so carried away babbling i forgot to include how to make it work!!!

Thanks

regards
rocket98

Re: zenTrackXoops HelpDesk 2.3.1 Released

tedsmith Published 08/20/2004 11:04 Updated 08/20/2004 11:07 Home away from home Joined 06/02/2004 Comments 1151

Changing the name to zentrack has worked a treat. Thanks guys. Trouble now is it says I have to turn register_globals to on. I've read this post https://xoops.org/modules/newbb/viewtopic.php?topic_id=10560&forum=4#forumpost42004. I am not the server admin, but we are an organisational Intranet so I am sure it can be turned on easily enough. Are there any drawback to doing this? How is it done (I doubt my server admin will know off the cuff and it will save time if I can tell him). Is it one of those settings in the php.ini file?

Cheers

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