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  4.  / email - Liaise module s working, lost password retrieval is not
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1
demian
email - Liaise module s working, lost password retrieval is not

  • 2010/4/13 22:32

  • demian

  • Quite a regular

  • Posts: 225

  • Since: 2008/4/29


i have a strange problem in my site

my liaise module is working, all feedback send to my email but the password retrieval of profile module is not working

im using 2.4.4

i kep getting this message in my email inbox if someone use the lost password feature

Quote:

Subject: Mail delivery failed: returning message to sender
Headers: Show All Headers
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxxxxxxxxxxxxx@yahoo.com
retry time not reached for any host after a long failure period

------ This is a copy of the message, including all the headers. ------

Return-path:
Received: from xxxxxxxxxxxxxxx with local (Exim 4.69)
(envelope-from )
id 1O1YtK-0000ll-9o
for xxxxxxxxxxxxxxxxxxxx; Tue, 13 Apr 2010 13:42:30 +0800
To: xxxxxxxxxxxxxxxxx@yahoo.com
Subject: New Password Request at xxxxxxxxxxxxxxxxxxxxxxxxx
Date: Tue, 13 Apr 2010 13:42:30 +0800
From: =?utf-8?B?UG9ydGFsIEhvc3BpdGFsIEt1YWxhIFBlbnl1?=
Message-ID: <49ba11bc811b4ce527a84c14238f40a1@xxxxxxxxxxxxx>
X-Priority: 3
X-Mailer: PHPMailer (phpmailer.sourceforge.net) [version 2.0.0 rc3]
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"

Hello xxxx,

A web user from xxxxxxx has just requested a new password for your account at xxxxxxxxxxxxxxxx.
You can get your new password by clicking on the link below:

xxxxxxxxxxxxxxxxxxxxxxxxxxxx

If you didn't ask for this, don't worry. Just delete this Email.

-----------
xxxxxxxxxxx
webmaster
xxxxxxxxxxxxxxxxx


please help
2
mboyden
Re: email - Liaise module s working, lost password retrieval is not

  • 2010/4/15 14:54

  • mboyden

  • Moderator

  • Posts: 484

  • Since: 2005/3/9 1


Sounds like an email issue.

Can you share the headers of the liaise email that is working? Do they both come from the same email address? Does that email exist on the system? Are you sending them to the same email address? What are the pertinent differences between the two emails?
Pessimists see difficulty in opportunity; Optimists see opportunity in difficulty. --W Churchill

XOOPS: Latest | Debug | Hosting and Web Development
3
deepak267
Re: email - Liaise module s working, lost password retrieval is not

  • 2010/4/15 15:01

  • deepak267

  • Quite a regular

  • Posts: 352

  • Since: 2008/8/15


Demian,

Are you getting your activation emails properly?

Deepak

4
demian
Re: email - Liaise module s working, lost password retrieval is not

  • 2010/4/15 22:25

  • demian

  • Quite a regular

  • Posts: 225

  • Since: 2008/4/29


deepak...

i use captcha in mysite, and registration activate automatcally

myboyden,

i use xforms actually

the feedback is send to my ofice email (webmaster email)

now you mention it
i think i i know wats the problem

i think there is problm of my server sending email to free email...
like yahoo/gmail..maybe it is block by the server admin

i will investigate...and report here

Thanks....
5
demian
Re: email - Liaise module s working, lost password retrieval is not

  • 2010/4/17 17:13

  • demian

  • Quite a regular

  • Posts: 225

  • Since: 2008/4/29


yes sending email to free email is blocked in my server

my server admin will only allow email send to my office email

my solution
redirect the lost password to a new liaise/xforms form that i will make "Forgot Password" and i will create a new password for the user and send it manually to their email......


i don't know if this right thing to do..anyone else have any idea ?
6
mboyden
Re: email - Liaise module s working, lost password retrieval is not

  • 2010/4/17 17:23

  • mboyden

  • Moderator

  • Posts: 484

  • Since: 2005/3/9 1


Assuming this is an in-house server for in-house folks, then you're likely stuck with a solution like you have suggested.

However, if that is the case, then you likely don't need captcha. So, I'm guessing it's not the case. So, unless it has to be restricted as such or you are getting a free hosting account, I'd suggest another hosting service. You could also find out which free servers are being blocked and then add those to your registration preferences disallowing such email addresses for registering in the first place.

Maybe a better explanation of your particular situation might help us to better respond.
Pessimists see difficulty in opportunity; Optimists see opportunity in difficulty. --W Churchill

XOOPS: Latest | Debug | Hosting and Web Development
7
demian
Re: email - Liaise module s working, lost password retrieval is not

  • 2010/4/17 18:15

  • demian

  • Quite a regular

  • Posts: 225

  • Since: 2008/4/29


I'm working on my office website and i don't have any other option but to use the provided Server by our office HQ

the website is open to public and also to staff

even though the registration is activated automatically i still need captcha to prevent spam registration..so far so good no spam registration like previously before

Quote:

You could also find out which free servers are being blocked and then add those to your registration preferences disallowing such email addresses for registering in the first place.


Thanks.
8
mboyden
Re: email - Liaise module s working, lost password retrieval is not

  • 2010/4/17 19:48

  • mboyden

  • Moderator

  • Posts: 484

  • Since: 2005/3/9 1


Sounds like a typical corporate scenario. I assume that no one internally can communicate with any free email addresses like yahoo, hotmail, gmail? I guess there is no need to communicate with users who aren't in another corporation? I have to truly wonder why this "security" measure. It sounds more like one person's decision. Maybe you need to raise the visibility inside your company. Maybe your boss can take on the issue. Sometimes IT doesn't facilitate marketing issues. I've worked both in Marketing/Marcom as well as IT, and sometimes things are manufactured problems instead of manufactured solutions.

Anyhoos, good luck. Sounds like you are between Scylla and Charybdis.
Pessimists see difficulty in opportunity; Optimists see opportunity in difficulty. --W Churchill

XOOPS: Latest | Debug | Hosting and Web Development

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