After working with the XOOPS Core Developers, we now have a process of getting the right information from the user to the developers.
Users/customers may submit any problems they are having to any number of places on the Xoops.org web site. We will have keep watch. The Community will try to help, as they always have. You may also help using all the resources at your disposal, including FAQ's, official documentation, your own experience.
If the issue is still unresolved, or you seem to get a number of “me too” posts, then open a topic or thread in the XOOPS Core Bug Reporting Forum, and move that thread over to the new topic. you as the coordinator has just taken ownership of that issue. Developers and and other moderators, please respect that. The coordinators will then use this area to collect all the information about the issue at a minimum:
XOOPS Version:
Module Name/Version:
PHP Version:
MySQL Version:
Web Server Software (Apache/IIS/Other):
Operating System:
Theme you are using:
Custom template: (Yes/No)
Debug info. When posting any debug messages please 'wrap' the message like this:
Debug message here
A full description of the issue, please indicate how the issue can be reproduced:
Some customers/users may need help gathering this information, if it happen in multiple versions gather that information as well. In addition it might be wise to ask a developer to come in and help with some issues, use your best judgment.
Once you have all this information, go to
Report Core Bug file a bug report. The report will be given an ID number. Go back to the topic that you created and indicated that report has been filed, and give the ID number.
while you don't have to have an account on sourceforge, it is strongly encouraged. If you choose not to have an account, please give some contact information in the notes.
From Sourceforge, a developer will pick up the report and start working it. They will be posting updates to the Sourceforge bug tracker. check back at regular intervals and post updates to your topic on Xoops.org let our customers know we haven't forgotten about them.
Once the issue has a remedy, deploy it per the instructions of the developer. Once it is deployed, check with the customer and make sure the issue is resolved. If it is, great, submit a summery to the communications team for documentation, Once the issue has been documented, and posted. you can close the topic or thread with the finial post pointing the the documented fix.
Our customers may post bug reports directly to Sourceforge, and in their posting they make leave out a vital piece of information. a developer may start a thread on Xoops.org looking for this information. One of us should take ownership of it and work it like any other issue.
It will not always work this way, however, try to stick to this as close as you can.
The big things to remember here are:
1.give the developer what they need to fix it
2.keep the community informed of the progress
3.If you open it, you close it (threads, topic, etc.)
Some dream of success, while others wake up and work for it.
--unknown