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  4.  / Crafty Syntax Live Help - Anyone have any feedback?
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1
krystinevo
Crafty Syntax Live Help - Anyone have any feedback?

Just wondering if anyone's used it and had any feedback about it. It's open source and the reviews are positive. Just wondered what my fellow xoopsers had to say about it.

http://www.craftysyntax.com/

http://www.ecommerce-guide.com/resources/product_reviews/article.php/3507746
http://101webhost.com/content/view/63/171/

It's a 'multi-user, multi-operator, multi-department live help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Is in PHP and uses either MySQL or Text based database. Other features include AUTO INVITE!, referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, Customizable graphics, and multiple operators. runs on your server and is open source GPL.'

would be a cool XOOPS mod for sure ;)

thanks

kristine
2
krystinevo
Re: Crafty Syntax Live Help - Anyone have any feedback?

Okay... now that I've installed it and have played with it a bit, I have to say, this script ROCKS!

It took me mere minutes to install (which is saying something since I am a total n00b at stuff like that) and it's extremely easy to configure. I just threw the javascript into a custom block on my XOOPS site and viola, it works like a charm.

Crafty Syntax Live Help is going to be extremely helpful to me
because I'm going to be launching a large XOOPS site this fall for a very diverse group of people, most of whom aren't web savvy at all. So I can imagine pushing the smartfaq(s) at them, and holding their hand through the registration process, helping them find resources online, yadda yadda yadda.

Just thought I'd give my review of this script. It's definitely worth checking out!

kk
Everything is as it should be
3
jdseymour
Re: Crafty Syntax Live Help - Anyone have any feedback?

Thanks, sounds like something I have been looking for also.
4
wcrwcr
Re: Crafty Syntax Live Help - Anyone have any feedback?

  • 2005/6/25 21:04

  • wcrwcr

  • Home away from home

  • Posts: 1114

  • Since: 2003/12/12


Hi krystinevo

Thanks for your nice review
I?ll need a script like this in a few days.

Now I have a starting point.
5
jdseymour
Re: Crafty Syntax Live Help - Anyone have any feedback?

Well, let me tell you, I am impressed. I still have a lot of figuring to do on the configuration, but the basic program is up, running and working on my site.

The only thing 2 things that could make it any better are if it was in module block format, and integration to a module like xhelp would be a great addition.

Now a question for the programmers among us:

Can someone tell me what this option is? Is it a way to pull the username from XOOPS to the live help application?

Quote:
PHP Coded username: If the CSLH code is included in a PHP webpage which is used by another application that already gives the user a username you can pass their username to CSLH here. For example if you have the username for the user already stored in $_SESSION['username'] you can give that value to CSLH by entering in
below. NOTE the page that the code is on needs to be a php page in order for this to work.
PHP Coded username:


TIA.
6
Mithrandir
Re: Crafty Syntax Live Help - Anyone have any feedback?

Quote:
Can someone tell me what this option is? Is it a way to pull the username from XOOPS to the live help application?

Sure looks that way.

Try putting in

'$_SESSION['xoops_username']'?>


and add this to include/common.php:

//original code - locate this
if ($xoopsConfig['use_mysession'] && $xoopsConfig['session_name'] != '') {
    setcookie($xoopsConfig['session_name'], session_id(), time()+(60*$xoopsConfig['session_expire']), '/',  '', 0);
}            $xoopsUser->setGroups($_SESSION['xoopsUserGroups']);
//add this line:
$_SESSION['xoops_username'] = $xoopsUser->getVar('uname');
"When you can flatten entire cities at a whim, a tendency towards quiet reflection and seeing-things-from-the-other-fellow's-point-of-view is seldom necessary."

Cusix Software
7
jdseymour
Re: Crafty Syntax Live Help - Anyone have any feedback?

Thanks, will test it pronto.
8
wcrwcr
Re: Crafty Syntax Live Help - Anyone have any feedback?

  • 2005/6/25 23:55

  • wcrwcr

  • Home away from home

  • Posts: 1114

  • Since: 2003/12/12


Wow
It?s amazing
I can feel the seed of a nice port or at least a better integration.

it will be fantastic.........
9
jdseymour
Re: Crafty Syntax Live Help - Anyone have any feedback?

Well it partially worked, I guess.LOL

Here is the username I got:
Can you tell from that what is wrong?
10
giba
Re: Crafty Syntax Live Help - Anyone have any feedback?

  • 2005/6/26 0:08

  • giba

  • Just can't stay away

  • Posts: 638

  • Since: 2003/4/26


I go to analysing this program for port into XOOPS

In next month i can tests and return here with feedback

My eglish is poor
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