Which Helpdesk? [Beginner's Corner] - XOOPS Web Application System

Which Helpdesk?

2006/8/30 4:21
brighter
Just popping in
Posts: 25
Since: 2006/8/14

Hi. I was wondering if anyone has tried both xhelp and zentrack and could offer some comparison.

One feature I didn't see mentioned with either is the ability to record in the system time spent on tickets.

Thanks!

Elissa

Re: Which Helpdesk?

2006/8/30 4:43
snow77
Just can't stay away
Posts: 864
Since: 2003/7/23

xhelp tracks time, it's kind of simple though compared to a cerberus kind of system.

I'd recommend you take a look at xProject

whttp://www.polymorphee.com
http://www.xoopsdesign.com

Re: Which Helpdesk?

2006/8/30 5:33
brighter
Just popping in
Posts: 25
Since: 2006/8/14

Thanks.

xProject looks interesting, but doesn't mention anything about actually tracking / summarizing time or email parsing. Do you know if it does these things?

Elissa

Re: Which Helpdesk?

2006/8/30 8:40
davidl2
XOOPS is my life!
Posts: 4843
Since: 2003/5/26

Perhaps its a feature you can suggest on the xProject site?

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