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I have it installed, but not used it much, my site is still in the eternal building stage.
It is a very good programme with lots of features.
There is search engine security issue, which can be sorted with a suitable robots.txt file or entry to disable robots.
For an all day monitoring it can consume about 40mb of bandwidth due to the refresh rate? This is being addressed in the next release in feb.
See the dicussion forum
HereEdit:
Boldchat is another popular program used by my host
http://www.onsmart.net.
Boldchat:
http://www.freeality.com/boldchat.htmThey have free and paid versions
regards