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This might be an "input" problem.
I assume that it is coming from Newbb 4.3, correct?
If yes, maybe the message was "mis-formatted" before it was sent?
I would suggest to check what was missing in the message to make it look normal?
Then check in the NewBB to see if the missing part was included there?
The issues to look for are:
- was the message wrongly created?
- if it was correctly sent, was it received with error?
- or finally, if it was correctly received and stored, maybe it was "presented" incorrectly?
[EDIT] I should look closer into the message
It seems like the issue was that it was sent as HTML, and PM doesn't interpret HTML messages.
So unless we change PM to be able to receive HTML messages, we need to change the sender to send plain text or BBcode messages.