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1
brighter
Which Helpdesk?

  • 2006/8/30 4:21

  • brighter

  • Just popping in

  • Posts: 25

  • Since: 2006/8/14


Hi. I was wondering if anyone has tried both xhelp and zentrack and could offer some comparison.

One feature I didn't see mentioned with either is the ability to record in the system time spent on tickets.

Thanks!

Elissa
2
snow77
Re: Which Helpdesk?

  • 2006/8/30 4:43

  • snow77

  • Just can't stay away

  • Posts: 864

  • Since: 2003/7/23


xhelp tracks time, it's kind of simple though compared to a cerberus kind of system.

I'd recommend you take a look at xProject
3
brighter
Re: Which Helpdesk?

  • 2006/8/30 5:33

  • brighter

  • Just popping in

  • Posts: 25

  • Since: 2006/8/14


Thanks.

xProject looks interesting, but doesn't mention anything about actually tracking / summarizing time or email parsing. Do you know if it does these things?

Elissa
4
davidl2
Re: Which Helpdesk?

  • 2006/8/30 8:40

  • davidl2

  • XOOPS is my life!

  • Posts: 4843

  • Since: 2003/5/26


Perhaps its a feature you can suggest on the xProject site?

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