Hi,

I have been using xHelp for a while and it is a fantastic module. So simple and usefull. Anyway i have a problem where after a ticket is CLOSED, the elapsed time continues to calculate.

Is there a way to stop this from happening?

What im thinking of doing is this:

1. User creates a ticket and logs a fault
2. Admin achnowledges fault and assigns ticket.
3. Timer now start ticking
4. Admin responds and ticket is on HOLD
5. Timer keeps ticking
6. Admin responds and ticket is now CLOSED. Job finished
7. Timer to stop and record elapsed time.
8. Two days later, that closed ticket should still show the closed time when it was original closed and show current elapsed time since it was opened.

Is this how xHelp suppose to work? Or is there something i can do to achieve these steps?

Thanks in advance.

MG

What version are you using?...also, the best place to ask this question would be in the xhelp forums on dev.xoops.org
xhelp

Just either write in the forum or add a bug please. The developers will answer questions in there, they don't always monitor the forum threads here on the main XOOPS site.



Hope this helps!

Hi,

Im using version 0.71 of xHelp.

Is there a way to transfer this forum to the xHelp forum?

regards,
MG

I think what you're lookng at is how long ago the ticket was created, not how much time was spent on the issue. Time spent on the issue can be logged when adding a responce. I think if you want to show the time between the ticket being created and the ticket being closed, you will need to add this as a feature request on the xhelp dev site.