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The index.html file is a good first step. I would also recommend experimenting with the folder permission settings. For instance, I use 755 on cache, templates_c and uploads. According to some, this won't work; however, if the server is configured correctly, there will no problems at all with it. I've been doing this for a couple months on two different hosting accounts with no problems.
You should also turn off indexing through cPanel. That way, if there is not an index.html file in a directory, Apache won't automatically generate the directory listing for that directory. Instead, it will generat a 403 error.
You may want to contact surpass and have them check their access logs as well.
Best Regards,
James
Insanity can be defined as "doing the same thing over and over and expecting different results."
Stupidity is not a crime. Therefore, you are free to go.