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I work with
Ackbarr (Xoops site admin) and
ejuden01 (module developer) at my full-time job. My brother (
ejuden01) is creating a help desk module. If you would like to see it, it is on dev.xoops.org. The actual address to the project is
xhelp - Help Desk Module. They will be releasing a beta of xhelp very soon I believe. xHelp is actually setup on
Ack!soft Development Site...if you want to check out what xhelp looks like right now. Information to login is on the site (you may have to join his site though). You could also download the source that is out right now.
Good luck to you.
Alan Juden